Front Desk Representative
About The Position
Goldfish Swim School Milford is hiring part-time and full-time Front Desk Representatives to be the friendly first point of contact for families in our Milford, MA location. This role exists to create a smooth, welcoming experience from check-in to follow-up. A typical shift involves opening the lobby, preparing for the day's class flow, and greeting families. Responsibilities include answering phones and messages, updating schedules, and assisting parents. During busy periods, the representative will manage lines, coordinate with the deck team for smooth transitions, and reset the space at the end of the shift to ensure it is clean, organized, and ready for the next group.
Requirements
- Comfortable speaking with children and parents
- Strong communication skills
- Basic tech skills
- Organization skills
- High energy
- Dependable work ethic
- Ability to pass background examinations prior to training
Responsibilities
- Deliver "WOW" customer service to members and guests
- Support class scheduling, accounts, and billing questions
- Help drive enrollments by sharing membership options
- Keep the front area organized, including light cleaning
- Answer phones and messages
- Update schedules
- Help parents understand next steps
- Stay calm during busier moments, keep lines moving, and coordinate with the deck team
- Reset the space so the next block starts clean, organized, and ready
Benefits
- Employee discounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
