Front Desk Representative
Surgery Partners, Inc•Sandy Springs, GA
•Onsite
About The Position
Provides support to administrative office staff, assuring a smooth departmental workflow. Responsible for daily tasks such as checking in, checking out, collecting payments, answering telephones, taking messages, electronic EMR usage, routing calls, reviewing charges, scheduling procedures, and occasionally working in coordination with clinical staff. The primary focus is servicing patients in the lobby with backup for phones and other front office personnel.
Requirements
- High School Diploma, with 1-2 years experience in healthcare background
- Knowledge of clinic policies and procedures
- Knowledge of computer systems, programs
- Knowledge of medical terminology
- Must be able to multi – task
- Must be able to express compassion and kindness to patients calling and being seen in the office
- Must maintain a professional and upbeat attitude
- Skill in written and verbal communication and customer relations
- Ability to work effectively with medical staff, Management, authorizations, external agencies and patients
Responsibilities
- Greeting patients
- Performing check-in procedures
- Maintaining current demographic and insurance information in computer and in the chart
- Performing office opening procedures, co-pay/co-insurance collection, and assisting patients as needed
Benefits
- Comprehensive health, dental, and vision insurance
- Health Savings Account with an employer contribution
- Life Insurance
- PTO
- 401(k) retirement plan with a company match
- And more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
