Front Desk Representative
Wood Violet and Wisconsin Fertility•Indianapolis, IN
•Onsite
About The Position
Join our dedicated fertility care team and play a meaningful role in helping patients build families. This is a unique opportunity to work closely with physicians and clinical staff in a specialty setting that blends advanced medicine with heartfelt care. The Front Desk Representative role provides patients with a warm and professional first impression while ensuring smooth day-to-day operations of the clinic front office.
Requirements
- High school diploma or equivalent
- Minimum 1 year of experience in medical front office, reception, or patient services
- Strong interpersonal and customer service skills
- A passion for women’s health, fertility experience also a plus
- Strong communication skills & a team player
- Willingness to be flexible, roll with the punches, multitask, and troubleshoot problems
- Detail-oriented with strong organizational skills
- Exemplifies amazing customer service skills and professionalism
Nice To Haves
- Fertility experience
Responsibilities
- Greet and check in patients while providing a welcoming, supportive environment
- Verify patient demographics, insurance information, and required documentation
- Answer incoming calls and respond to patient inquiries in a professional and compassionate manner
- Collect payments and assist with basic administrative and billing support
- Support physicians, clinic and administrative staff with front office coordination and workflow
- Always ensure patient confidentiality and compliance with HIPAA and clinic policies
- Other administrative and operational related duties as assigned
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
