Front Desk Rep/Dr. Spahos - Sylvania, GA

Optim•Sylvania, GA

1d•Onsite

About The Position

The Front Desk Representative handles daily front desk administrative tasks for clinics under the direction of the Front Desk Supervisor, Manager, and/or Director of Operations. The role requires organization, attention to detail, prioritization, problem solving, and multitasking to provide a high level of customer service to patients, physicians, vendors, clients, and staff. The representative greets and assists patients and visitors, manages check-in and check-out, collects and reconciles payments, verifies patient demographic and insurance information, and updates records in the EMR. The position also supports clinic operations by reviewing charts and schedules in advance, coordinating appointments and patient transportation, handling communications and deliveries, and maintaining a clean, secure, and orderly front desk and waiting area. The role has no supervisory responsibilities and may require flexibility in hours and travel to satellite locations depending on staffing needs.

Requirements

High school diploma or GED.
At least one year of customer service experience in a high-volume environment.
Ability to read and comprehend simple instructions, short correspondence, and memos.
Ability to write simple correspondence and communicate information effectively in one-on-one and small-group situations.
Ability to sort and file materials using alphabetic and numeric systems.
Ability to calculate figures and amounts such as discounts, interest, and percentages.
Ability to follow detailed but straightforward written or oral instructions and handle standardized situations with occasional or no variables.
Ability to use computers and perform front desk administrative work.
Ability to perform the physical demands of the role, including regular sitting and hand use; talking or hearing; standing, walking, and stooping, kneeling, crouching, or crawling; and occasionally lifting or moving up to 30 pounds.
Ability to maintain patient confidentiality and follow company procedures and policies.
Ability to work flexibly with hours as needed for the clinic.

Nice To Haves

At least two years of experience as a front desk associate in a healthcare organization.
Basic knowledge of insurance plans, coverage, and procedures.
Knowledge of Electronic Medical Records (EMR), preferably Athena database software.
Knowledge of Outlook and MS Word processing software.
Experience operating computers and using copying, scanning, and faxing equipment.

Responsibilities

Greet and check in patients, visitors, and vendors with a courteous, friendly, and professional demeanor.
Check in patients and collect payments; maintain a daily collection log for co-pays, balances, and deposits.
Balance the cash drawer and submit reconciliation reports at the close of each business day.
Assist with preparing deposits and arrange pickup or courier service when working at a satellite location, as needed.
Maintain the cleanliness and tidiness of the front desk area and patient waiting rooms.
Screen visitors and respond appropriately.
Follow company procedures and policies for receiving deliveries, including FedEx, UPS, USPS, and courier deliveries.
Answer and route phone calls in a friendly and professional manner.
Verify patient demographic and insurance information and make appropriate updates in the EMR system.
Review patient charts and schedules the day before clinic to anticipate intake needs, missing documentation, authorizations, copays or balances, and insurance eligibility.
Prepare school and work excuses as needed.
Accept X-rays and medical records for prospective new patients and distribute them to the appropriate staff member.
Check out patients and schedule return appointments according to provider and practice protocols.
Assess patient needs, including wheelchair or ambulation requirements, and arrange patient transportation when needed.
Maintain confidentiality when serving patients and comply with HIPAA guidelines.
Complete the pod assignment board for the next day's clinic at the close of each day at designated locations.
Follow security procedures at the close of each day to help ensure facility safety.
Receive and distribute faxes as necessary.
Collect, sort, and distribute incoming mail as necessary.
Perform other duties as assigned.
Communicate with the team about overall patient care and use resources efficiently to support a positive patient experience.
Follow company time and attendance policies and meet departmental and company timelines.
Prioritize and plan work activities to complete daily tasks and meet departmental goals.
Maintain knowledge of current procedures and industry changes that may affect the department or patient service.
Travel to one or more satellite locations if required by staffing changes.
Participate in educational courses that correspond with current systems or functionalities, if required.