FRONT DESK REPRESENTATIVE -PT

Chukchansi Gold Resort & Casino•Coarsegold, CA

2d•Onsite

About The Position

Responsible for the successful overall activities related to the Front Desk of the Hotel, ensuring smooth and efficient operations.

Must pass department skills assessments and practicum.
Professional disposition is required.
Excellent reasoning and problem solving skills desired.
Strong interpersonal people skills.
Satisfactory time management.
Demonstrated sales and customer service skills.
Ability work calmly in a high paste environment under procedural constrains.
Ability to handle current technologies and computer programs.
Ability to handle high pressure situations.
Must be capable of remaining calm when responding quickly and appropriately to emergency situations.
Must possess the ability to attend to multiple items and details simultaneously and with accuracy.
Ability to read, analyze, interpret and remember documents (i.e. safety rules, procedure manuals).
Ability to write routine reports and correspondence.
Ability to communicate clearly and professionally in English language is required.
Ability to learn and retain new information is required.
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral or diagram form. Use good professional judgement. Ability to deal with problems involving several concrete variables.

Luxury Hotel Experience is highly desired.
College education in full or part, desired.
Previous hotel, hospitality, or receptionist working experience is highly desirable.
Capacity to speak in variety of foreign languages preferred. (e.g. Spanish, French, Arabic or other)

Interacts effectively with the public and Team Members. Performs excellent customer service at all time.
Assists guests with the check-in process at the Hotel in a courteous and polite manner.
Answers guest questions regarding Hotel and property facilities, events and ensures that adequate information is given.
Assists guests with checkout at the end of their stay in an efficient and timely manner.
Handles guest complaints or concerns in a polite, courteously and efficient manner.
Ensures that the check-in and check-out process is handled in accordance with company policy by processing cash, credit card, prize redemption on guest accounts and credit transactions accurately thus protecting the company’s assets.
Works with the Bell Staff, Central Services and Housekeeping to ensure a high level of guest service.
Maintains working knowledge of the property, as well as special events on and near the property, in order to better serve the guests needs.
Assists if needed with Central Reservations.
Responsible for maintaining a consistent, regular attendance record.
Performs any reasonable request made by management.