Front Desk Rep - Tahiti Village

Soleil Management, LLC•Enterprise, NV

2d•Onsite

About The Position

The Front Desk Representative provides efficient guest registration in and out of the resort while displaying superior hospitality and customer service. This role requires an energetic, professional team player with excellent communication skills and a positive attitude to deliver a great customer experience and support the mission to create memorable experiences for guests.

Requirements

High school or equivalent education required
1-2 years prior customer service experience required.
Extensive experience with computers and telephones.
Professional appearance that is clean, natural, polished, and professional
Effective communication skills and proficient oral and written English language skills
Excellent computer skills
Capable of lifting up to 20lbs.
Different payment types and cash transaction
Sitting: Occasionally
Standing: Constantly
Walking: Occasionally
Twisting: Rarely
Reaching: Rarely
Wrist Motion: Rarely
Moving/Lifting: Office Supplies, Maximum Weight: 20lbs

Nice To Haves

Prior front desk or hotel guest service experience strongly preferred.
Prior experience handling cash and payment software preferred.

Responsibilities

Provide a superb customer and professional service regardless of guest demeanor, with company service standards.
Follow all Safety and Security procedures to protect and ensure the safety of our guests, employees and assets.
Input all guest information on account correctly during registration. Assignment of rooms to account according to company process. Issue and control guest room keys to account properly.
Effectively handle and fulfill guest requests.
Ensure accuracy of all shift end paperwork, including posting charges, accuracy of cash drawer funds, and making folio adjustments.
Accurate cash and payment handling skills, inputted correctly on guest folios. Balanced each shift. Post all required transactions to guest accounts.
Efficiently check guests in and out of the resort.
Maintain a flexible work schedule based on business needs.
Must be able to fully understand and use the front desk software, and must have general knowledge of the resort.
Must be able to understand and use the telephone system.
Must be able to take reservations for owners/guests and input into resort system.
Perform all other job requests as assigned by management.