Front Desk Registration Specialist - Full-time
About The Position
The Front Desk Registration Specialist greets and engages with patients, as well as provides a wide range of administrative support for the medical office. This role involves greeting patients and visitors, managing the reception area, answering patient questions, checking patients in, updating patient information in the EMR system, ensuring paperwork is completed, collecting payments, and staying informed about office regulations. The specialist will also assist patients with mobility, coordinate transportation, utilize the EMR system proficiently, maintain patient confidentiality, and assist with covering other staff duties and employee orientation when necessary. Effective communication with other departments is crucial to ensure optimal patient care.
Requirements
- High School diploma or equivalent required at minimum
- Work may require stooping, bending, reaching, and moderate lifting of up to approx. 50 pounds while assisting patients with mobility and positioning, moving supplies, and performing other daily job functions
- Requires prolonged periods of sitting at desk and working at computer
- Must have good computer and telephone communication skills and able to operate misc. office equipment
- Hearing and vision abilities within normal range, or corrected, to observe and communicate with patients and staff
- Ability to work in fast-paced environment in a professional medical office setting
Nice To Haves
- Experience working in related position preferred
Responsibilities
- Greet patients and visitors in a prompt, courteous, helpful manner both in person and on the phone
- Maintain reception area, direct patients, and answer patients’ questions
- Check in patients and update/verify required patient information in EMR system
- Ensure required paperwork is issued to patient and communicate completion instructions
- Collect any required patient payments; Balance payments at end of day and promptly turn into Accounts Receivable
- Remain informed and instruct patients on OIO regulations such as office hours, payments on account, insurance and self-pay requirements, scheduling policies, patient portal, etc.
- Assist patients with mobility and access to wheelchairs if necessary; Coordinate transportation for patient if necessary
- Properly utilize EMR system and remain up to date on required training and procedures related to EMR system
- Demonstrate proficiency in appointment scheduling and accurate documentation in patient’s chart
- Secure patient information and maintain patient confidentiality
- Assist in coverage of other staff when necessary
- Participate in orientation of employees when needed
- Communicate efficiently with other departments to ensure best care for patient
Benefits
- Health, Dental, and Vision Insurance
- 401k Plan, 3% Safe Harbor Non-Elective Employer Contribution
- Employer-provided $25,000 Group Life Insurance
- Voluntary Life Insurance
- Short-Term and Long-Term Disability
- Accident, Hospital, Critical Illness/Cancer Benefits
- Mileage Reimbursement for travel between office locations
- Certificate and Continuing Education Reimbursement
- Accrual Paid Time Off (up to 19 days off within 1st year)
- 6 Paid Holidays Per Year
- Closed on Major Holidays
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
