Front Desk Receptionist

Four Seasons Hotels and Resorts • Chicago, IL

3d • Onsite

About The Position

The Front Desk Receptionist welcomes guests to the property, providing an exceptional guest experience at check-in, during the guest’s stay and on departure. This role works to achieve the highest level of guest satisfaction during their arrival and departure, plus responding to a wide variety of guest requests, assessing guest needs, adding personal recommendations, and aligning with Four Seasons service standards.

Requirements

• One + years experience working within a luxury hotel or similar environment is considered an asset
• Excellent interpersonal skills and communication skills
• Cross cultural sensitivity, and customer service orientation
• Guest centricity and understanding the importance of guest’s preferences.
• Candidates must have valid work authorization for the U.S.

Responsibilities

• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
• Assists guests in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Responds to all guest requests in an accurate and timely manner. Interactions with guest will be in person and by phone
• Resolves guest complaints, and find opportunities to recognize and personalize the service experience for all guests

Benefits

• Medical
• Dental
• Vision
• Retirement Plan
• Paid Time Off
• Holiday Pay
• 401(k) Retirement Plan including Employer Matching Program
• Exclusive discount and travel programs with Four Seasons
• Complimentary Dry Cleaning for Employee Uniforms
• Employee Meals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed