Front Desk Receptionist - Sebastian Office

Vero Orthopaedics Inc•Vero Beach, FL

4d•Onsite

About The Position

The Orthopaedic Medical Office Check-In/Check-Out position plays a vital role in providing exceptional patient experiences and efficient administrative support in an orthopedic medical office. This position is responsible for managing patient check-in and check-out processes and ensuring a smooth flow of patients throughout their visit. The ideal candidate will have excellent interpersonal skills, strong attention to detail, and a passion for delivering high-quality patient care.

Requirements

High school diploma or equivalent.
Knowledge of medical terminology, insurance procedures, and electronic health records (EHR) systems.
Proficiency in using computer software and basic office equipment.
Strong communication and interpersonal skills, with the ability to interact effectively with patients, staff, and physicians.
Detail-oriented and capable of multitasking in a fast-paced environment.
Empathetic and compassionate attitude towards patients and their healthcare needs.
Ability to handle confidential information with utmost discretion.
Willingness to learn and adapt to changes in the healthcare industry.
Requires sitting for extended periods with frequent standing, walking, and bending.
Must be able to view and enter data into a computer for extended periods.
Must be able to communicate via telephone.
Must have dependable transportation.
Must pass a background check and drug screen.

Nice To Haves

Previous experience in an orthopedic medical office setting or a related field preferred.

Responsibilities

Greet patients in a friendly and professional manner as they arrive at the orthopaedic office.
Verify patient information, including personal details, insurance details, and medical history, to ensure accurate records.
Assist new patients with filling out necessary forms and provide guidance on required documentation.
Ensure patient privacy and compliance with HIPAA regulations during the check-in process.
Coordinate patient appointments efficiently, considering the availability of orthopedic specialists and other medical staff.
Utilize the office's electronic health record (EHR) system to manage schedules, update patient information, and track appointment statuses.
Reschedule appointments when necessary and inform patients of any changes in their appointment times.
Verify patients' insurance coverage and eligibility before their appointments.
Communicate with patients regarding insurance-related matters and potential out-of-pocket expenses.
Process patient check-out after their appointments, ensuring all required documentation is completed accurately.
Collect co-pays, deductibles, and outstanding balances as necessary.
Provide patients with information on follow-up appointments, prescriptions, and any additional instructions.
Collaborate with medical assistants, nurses, and physicians to ensure the smooth flow of patient care.
Maintain a clean and organized front desk area, keeping it stocked with necessary supplies and patient education materials.
Assist with general administrative tasks, such as answering phone calls, managing emails, and handling medical record requests.
Provide exceptional customer service to patients, addressing their inquiries and concerns promptly and professionally.
Respond to patient feedback and complaints in a compassionate and understanding manner.
Strive to create a positive and welcoming environment for all patients and visitors.
Adhere to all relevant healthcare regulations, including HIPAA, to protect patient privacy and maintain confidentiality.
Stay informed about changes in insurance policies, coding, and billing practices to ensure compliance with industry standards.