Front Desk Receptionist

Singh Spas • Sunrise, FL

9d • Onsite

About The Position

Hand & Stone Massage and Facial Spa is hiring Front Desk Receptionists for our Weston/Davie and Sunrise-Sawgrass locations. This is a sales-focused front desk role, not a receptionist-only position. You will help create a great guest experience, schedule appointments, sell memberships, and help keep the spa fully booked. Candidates may be considered for either location based on proximity, availability, and business needs.

Requirements

• Customer service, front desk, reception, retail, hospitality, or sales experience preferred
• Comfortable recommending services and asking for the sale
• Friendly, confident, and professional communication skills
• Ability to work in a fast-paced, goal-driven environment
• Comfortable using computers, appointment software, and point-of-sale systems
• Reliable, punctual, and able to work assigned shifts
• Bilingual English/Spanish is a plus

Nice To Haves

• Spa, fitness, hotel, medical office, retail, or wellness experience is a plus

Responsibilities

• Welcome guests and provide friendly, professional customer service
• Answer phones and schedule massage and facial appointments
• Check guests in and out accurately
• Explain membership benefits and confidently ask for the sale
• Sell spa memberships and meet individual sales goals
• Recommend services, enhancements, and retail products
• Call and text guests to book appointments
• Confirm appointments and quickly fill cancellations
• Encourage guests to prebook their next visit
• Follow up with prospective members and past guests
• Maintain a clean, organized, and welcoming front desk
• Support massage therapists and estheticians during busy shifts

Benefits

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Employee discounts
• Flexible schedule
• Free uniforms
• Opportunity for advancement
• Training & development
• Wellness resources
• Monthly performance bonuses
• Team contests and incentives
• Complimentary massage or facial each month
• Employee discounts on spa services and retail products
• Paid training and ongoing coaching
• Growth opportunities into leadership and management roles
• Professional and supportive team environment

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed