Front Desk Receptionist (Part Time)

Four Seasons•Nashville, TN

3d•Onsite

About The Position

The Front Desk Agent at Four Seasons Hotel and Private Residences Nashville sets the tone for each guest’s experience from arrival through departure. This role delivers warm, intuitive, and personalized service, creating meaningful moments by anticipating guest needs and providing thoughtful recommendations in a luxury hospitality environment.

Requirements

Previous front desk or front office experience preferred, particularly in a luxury hospitality environment
Strong interpersonal and communication skills with the ability to adapt in a fast-paced setting
Proven customer service experience with the ability to remain calm under pressure
Strong attention to detail, organization, and problem-solving skills
Proficiency in Microsoft Office; experience with OPERA or a similar PMS and cashiering functions preferred
Knowledge of the Nashville area is an asset
Ability to work collaboratively as part of a team
Authorization to work in the United States is required for this role.

Responsibilities

Welcome and register guests upon arrival, explaining accommodations and establishing credit or payment methods
Process guest departures by preparing, reviewing, and explaining billing statements
Respond to guest requests with personalized solutions that enhance satisfaction and create memorable experiences
Support guests pre-arrival and during their stay by identifying preferences and arranging services such as transportation, dining reservations, tours, and special requests
Conduct pre-arrival outreach to coordinate logistics, research vendors, and arrange customized guest experiences
Handle incoming and outgoing packages, messages, faxes, and mail accurately and efficiently
Resolve guest concerns and inquiries related to hotel services, operating hours, events, and local directions with professionalism and discretion
Communicate with guests in person, by phone, email, and through the Four Seasons chat and messaging platforms
Utilize OPERA, concierge systems, and guest recognition programs to track requests and ensure accurate billing
Maintain up-to-date desk collateral and strong local knowledge of Nashville attractions, dining, and entertainment
Collaborate with internal departments using internal systems, radios, and phones to ensure seamless service delivery