Front Desk Receptionist

Unified Group Services Inc•Anderson, IN

30d•Onsite

About The Position

Join Unified Group Services as our next full-time Front Desk Receptionist in Anderson, Indiana! This administrative role offers an hourly wage and the chance to be an essential part of a dynamic environment where your customer service skills and professionalism will truly shine. You will work a consistent full-time schedule, Monday through Friday, from 8 am to 5 pm. No evenings or weekends required-enjoy predictable hours and a supportive administrative team environment every day. As a Front Desk Receptionist, you will spend your days at the heart of a busy office, working as part of a team of four to answer and manage a high volume of incoming calls-between 300 and 600 or more each day-and directing them to the correct departments or representatives. Your mornings will include opening, date-stamping, sorting, and distributing incoming mail to the appropriate departments. Throughout the day, you will greet guests and visitors with a professional and friendly attitude, ensuring they are welcomed and guided to the right location or contact. You'll also gather, print, and sort incoming faxes and EDI documents, placing them in the correct folders for distribution, all while maintaining an organized and efficient front desk. At Unified Group Services, we take care of the customer, and then some! Established in 1996, we're a proud full-service third-party administrator (TPA) for self-funded group health insurance plans. Our mission is centered on you-whether you're a customer or a team member-because we believe that great service starts with a great culture. We empower our customers with innovative programs, cutting-edge technology, and trusted partnerships that help control healthcare costs while ensuring access to top-tier benefits. Every service we deliver is backed by a professional, experienced team that provides personal attention with speed and care. We don't just talk about our values-we live them, training every employee to uphold the principles that have guided us from the beginning. If you're looking to join a company where your work truly makes a difference, Unified Group Services is the place to be.

Requirements

High school diploma or equivalent
Strong language skills with proper grammar and diction
Familiarity with basic word processing programs
Polite, courteous, and professional phone etiquette
Legible handwriting and attention to detail
Ability to multitask and manage competing priorities
Ability to open, sort, date-stamp, and distribute incoming mail
Excellent attendance and reliability
Willingness to attend training workshops related to customer service or computer skills
Must have the ability to pass a Background Check and Drug Screening

Nice To Haves

Experience with basic office machinery, such as computers, fax machines, and copiers
Medical office or insurance experience

Responsibilities

Answer and manage a high volume of incoming calls (between 300 and 600 or more each day) and directing them to the correct departments or representatives
Open, date-stamp, sort, and distribute incoming mail to the appropriate departments
Greet guests and visitors with a professional and friendly attitude, ensuring they are welcomed and guided to the right location or contact
Gather, print, and sort incoming faxes and EDI documents, placing them in the correct folders for distribution
Maintain an organized and efficient front desk