New Braunfels Food Bank Front Desk Receptionist

SAN ANTONIO FOOD BANK INC•New Braunfels, TX

1d•$20 - $20•Hybrid

About The Position

The focus of this position is to greet, educate, and assist neighbors, visitors, and volunteers through providing legendary customer service. In addition, the Receptionist will assist in all daily facility operations and support the general needs of all programs of the New Braunfels Food Bank.

Requirements

High School degree or equivalent
Superior customer service skills
Computer literate
Ability to maintain a professional demeanor in a variety of situations
Attention to detail, accuracy
Ability in meeting strict deadlines, exercise good judgment and discretion
Able to effectively manage and monitoring visitors and/or volunteers
Excellent communications skills, both written and verbal.
Ability to manage time efficiently and to work independently with minimum supervision
Possession of a current Texas driver's license, liability insurance and a clean driving record
Access to reliable transportation

Responsibilities

Support, demonstrate, and incorporate San Antonio Food Bank Mission Statement, Vision, and diversity goals into each job responsibility.
Greet all visitors, volunteers, and neighbors with a friendly welcoming tone and approachable atmosphere.
Manage all front desk traffic and guest flow through the NBFB facility, by proactively engaging and ensuring all individuals are assisted with legendary customer service and receive the help they seek.
Stay up to date with NBFB activities in and around the area to assist with questions and ensure the safety of all visitors.
Answer phone calls and route to the appropriate areas of need/interest.
Manage room schedules including set up, tear down, and communication regarding daily activity in facility
Receives and send packages/mail and ensure they are documented and delivered to correct party or location
Receive monetary donations and document accurately.
Schedule all NBU interviews with appropriate program staff.
Supervise front desk volunteers, court appointed volunteers, and interns to ensure proper training, supervision, scheduling, and mission engagement.
Ensure all clients accessing food assistance are taken through the proper intake procedures to determine eligibility for service in accordance with San Antonio Food Bank, Feeding America, and USDA guidelines
Promote the education program at the New Braunfels Food Bank-including Healthy Cooking classes, Physical Activity, Gardening, and/or Financial Literacy (including Eating Healthy under a Budget) and other self-sustainability classes for identified clients.
Ensure interested clients are channeled to all applicable and available programming to ensure maximum client impact.
Provide outreach awareness to clients making them aware of all programs they are eligible for and would benefit from including Nutrition Education, Benefits Assistance, Workforce Development, Children’s Programs, Senior Programs, and Culinary Training if applicable and appropriate.
Other duties as assigned.