Front Desk Receptionist- Primary Care

Great Lakes Bay Health Centers•Bangor Township, MI

3d•Onsite

About The Position

The Front Desk Receptionist is responsible for managing patient check-in and check-out, handling insurance verification and billing, maintaining accurate documentation in the electronic health record (EHR), coordinating appointments and referrals, processing collections, and providing excellent customer service to patients and visitors. This role also involves assisting with the orientation of new personnel and performing other duties as assigned. The position requires strong organizational, communication, and multitasking skills, with the ability to work effectively in a dynamic healthcare environment.

Requirements

High school diploma or equivalent required.
One (1) year previous experience in a medical office or clinic setting.
Basic medical terminology knowledge.
Medical insurance processing experience.
Typing skills.
Filing skills.
Computer skills.
Telephone etiquette and answering skills.
Critical thinking skills.
Ability to respond appropriately and consistently to managerial directives.
Ability to multitask.
Ability to work within a dynamic work environment.
Flexibility necessary to meet the changing needs of patients and office workflow.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Able to function in a team setting.
Ability to respond appropriately to all patients.
Must be able to lift, carry, push, pull, and or twist while holding up to 25 lbs. frequently.

Responsibilities

Greet patients warmly and ensure a positive experience.
Collect and verify patient information, including demographics and insurance details.
Schedule appointments, manage cancellations, and reschedules.
Process patient co-payments and payments for services rendered.
Direct patients to appropriate areas within the facility.
Verify insurance coverage, identify copay information and PCP assignment, and facilitate PCP reassignment.
Document insurance information in the EMR.
Communicate the sliding fee process, conduct income determinations, and assign payment categories.
Utilize electronic patient management and medical record systems efficiently and accurately.
Maintain patient demographic and financial accounts by obtaining, recording, and updating personal and financial information.
Scan paper forms into the EHR in a timely manner.
Ensure prompt communication and follow-up with clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits for patients.
Communicate effectively with healthcare providers and support staff to optimize scheduling and patient flow.
Arrange interpreter services or other accommodations for patients as needed.
Collect fees that are the patient's responsibility at the time of visit and issue receipts.
Set up payment plans as necessary.
Safeguard monies collected, accurately complete deposits and paperwork daily, and maintain accurate cash drawer balance.
Submit required documentation to Finance.
Accurately and completely enter data in the computer in accordance with GLBHC billing policy and follow the Front Desk Manual for procedures.
Answer telephones or routed calls promptly and screen calls to determine where they are to be directed or how they need to be handled.
Assist with orientation of medical assistants, students, and other personnel as assigned.
Fill in for other staff as needed and qualified.
Assist with errands as assigned.
Assist the Center Management as necessary.
Perform other duties as assigned.