Front Desk Receptionist (Bilingual - Spanish)
About The Position
The Front Desk Receptionist performs routine clerical and administrative work in answering telephones, assisting clients and visitors, providing assistance, crucial support to prescribers, clinical reporting and scheduling. The role involves greeting and welcoming clients and visitors, checking them in and out on the electronic health record system, answering phones, taking messages, and performing general office duties such as scanning, faxing, and making copies. Responsibilities also include scheduling appointments, processing referrals and intake appointments, providing support to prescribers (both in-person and virtual), assisting staff with efficient scheduling, conducting daily scheduling outreach, submitting summary reporting data, processing prior authorizations, facilitating medical records requests in compliance with regulations, electronically storing and recording patient information, supporting interdisciplinary teams, maintaining confidentiality and safeguarding PHI in compliance with HIPAA, and assisting with opening and closing the clinic. The position also requires performing other duties as assigned to ensure a positive client experience and meet operational needs.
Requirements
- Must be Bilingual in English and Spanish
- High School Diploma or equivalent is required
- 1 to 2 years of Reception experience in a fast paced office, preferably in medical or community mental health office, is required
- Must be proficient in MS Office (Outlook, Word, and Excel)
- Must have the ability to learn new software
- Possesses the personality and demeanor to work with difficult clients
- Must be detail-oriented and have the ability to multi-task
- Must be a team player
- Thrives under pressure in an outpatient client environment
- 1 form of picture ID (non-expired)
- Unexpired passport: OR
- Driver’s License AND Social Security Card; OR
- State ID Card AND Social Security Card
Responsibilities
- Greet and welcome clients and visitors directing them appropriately upon arrival
- Check clients in and out on electronic health record system
- Answer phones, take messages, and transfer calls as needed
- Perform general office duties inclusive but not limited to scanning, faxing, and making copies
- Schedule appointments for clients and conduct outreach as determined by management
- Assist with processing referrals and intake related scheduling appointments for clients
- Provide prescribers with both in-person and virtual support.
- Assist prescribers and other staff to ensure efficient scheduling
- Provide daily scheduling outreach and regularly submit summary reporting data
- Processing of prior authorizations and obtain the required approval for medications
- Facilitate Medical Records requests in compliance with state regulatory guidelines
- Electronically store, accurately record patient information into EMR system
- Provide support to all interdisciplinary teams, including clinical and medical staff
- Maintain confidentiality, ensuring to safeguard PHI as well as related documents in compliance with HIPAA regulations
- Assist with opening and securely closing the clinic when required
- Perform other duties as assigned by Senior Clerical Staff, Management, Program Administration and Leadership
- Perform other duties based on operational needs to provide a positive client experience
Benefits
- Competitive compensation and outstanding benefits
- Career growth through our Academy and leadership development programs
- A collaborative, mission-driven culture where our employee matters
- The chance to make a lasting impact on thousands of lives every single day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
