Front Desk Receptionist

Child Mind Institute•New York, NY

1d•Onsite

About The Position

Child Mind Institute is dedicated to transforming the lives of children and families struggling with mental health and learning disorders by providing gold-standard evidence-based care, educational resources, training educators, and developing breakthrough treatments. The institute is looking for an experienced individual to join their team as a Receptionist. This full-time, Monday through Friday position involves working with clinical and administrative teams to greet staff, patients, their families, and guests during their visits. The role is for the 12:00pm - 8:00pm shift and is fully on-site at the NYC headquarters office.

Requirements

One year (or more) of administrative or office experience
High school diploma or GED

Responsibilities

Provide an outstanding patient experience for families receiving care at Child Mind Institute.
Welcome, check-in and route patients, guests and staff to their appointment location.
Maintain waiting areas ensuring readiness, cleanliness and supplies are available.
Answer and redirect the general phone lines providing exceptional customer service to callers.
Assist with scheduling intake calls for new patients with the intake coordinators.
Ensure proper opening, closing and safety procedures are met throughout the workday
Score psychological assessments and provide final reports to clinicians in time for clinical sessions.
Follow HIPAA guidelines and strictly protect personal health information.
Other job-related tasks as assigned