Part-Time Front Desk Receptionist

The John H. Boner Community Center • Indianapolis, IN

4d • Onsite

About The Position

As the welcoming face of the John Boner Neighborhood Centers (JBNC), the Front Desk Receptionist plays a vital role in creating a warm, inclusive, and organized environment where every neighbor feels seen, supported, and respected. This position is at the heart of the Center’s daily operations—connecting visitors to programs, supporting staff communication, and setting the tone for every person who walks through our doors. JBNC is entering an exciting stage of renewed organization and collaboration, and we’re looking for someone who’s eager to bring structure, positivity, and genuine care to our front desk experience.

Requirements

• Natural connector who loves engaging with people from all walks of life and believes in treating everyone with dignity and respect
• Steady, confident presence and can calmly manage fast-paced or emotionally charged moments
• Organized and proactive
• Strong customer service instincts
• Energized by teamwork, communication, and being part of a group that’s improving processes together
• Comfortable using technology and digital tools like Microsoft Outlook, Teams, SharePoint, and other systems to share information and assist neighbors
• Empathy and patience to assist individuals facing challenges
• Confidence to communicate information clearly and compassionately

Responsibilities

• Greeting neighbors arriving for appointments
• Helping someone fax an important document
• Guiding a visitor through our enrollment process for community programs
• Answer calls
• Direct visitors
• Keep the lobby and resource room organized, ensuring flyers, materials, and technology are accessible and up to date
• Collaborate closely with program staff to stay informed about upcoming events and available resources—proactively sharing information with neighbors to help them find what they need
• De-escalate situations and keep interactions positive
• Building consistency, communication, and teamwork at the front lines of JBNC’s mission

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed