Front Desk Receptionist

Elite DNA Behavioral Health•Orange Park, FL

9d•Onsite

About The Position

Elite DNA Behavioral Health is a leading provider of behavioral and mental health services in Florida, experiencing rapid expansion. The company is committed to delivering high-quality, accessible care and fostering a supportive professional environment for its team. Elite DNA emphasizes a collaborative culture and a unique care coordination approach, matching patients with ideal services and providers before direct care begins. They offer a range of therapy services, including psychotherapy, psychiatry, psychosocial rehabilitation, EMDR, and group therapy. Integrity and compassion guide all operations, aiming to help children, adults, and families in the community live better lives. Elite DNA Behavioral Health is looking to hire a full-time Front Desk Receptionist for their Maitland office.

Requirements

High school graduate/GED or formal training from a vocational school.
One year of medical experience from a similar setting.
Friendly personality with the desire to work with the public.
Ability and willingness to treat all patients with the utmost kindness and consideration.
Ability to handle multi-functions.
Ability to work in a fast-paced office environment.
Ability to push, pull, lift, move, and/or carry up to 15 lbs.
Ability to perform focused work with close attention to detail.
Ability to operate office equipment, including computers, copiers, fax machines, phones.
Ability to type at least 35 wpm.
Ability to interact with others, both in person and through phone, e-mail, and written correspondence.
Ability to relate to patients, through familiarity with medical terminology and triage procedure.
Ability to relate to the public regardless of ethnic, religious and economic status.
Ability to communicate with people and understand their problems.
Must believe in health care with dignity for all.
Strong sensory skills, such as visual acuity, good hearing, and dexterity.
Ability to stand and sit for periods of time and to move constantly throughout the workday.
Good speaking and listening skills.
Knowledge of computers and Microsoft office.
Understanding of community-based organizations.

Nice To Haves

Bilingual Preferred: Fluent in Spanish.

Responsibilities

Oversee the daily operations of the front desk.
Greet incoming patients and visitors.
Relay incoming telephone calls.
Perform various clerical duties in a professional manner.
Welcome patients personally or by telephone, explaining services, payment categories, and billing procedures.
Schedule appointments and direct walk-in patients and emergencies according to established policies.
Answer all incoming calls and route them to the appropriate staff.
Register all patients per registration protocols and collect all necessary documentation.
Generate and ensure completion of required documents for each patient.
Verify patient insurance coverage or other agency coverage and compute patient charges.
Collect deposits or co-pays/deductibles before patient seen by provider.
Inform patients of outstanding balances, collect balances, and issue cash receipts.
Work closely with Provider and Medical Assistant staff to ensure smooth patient flow and reduce waiting times.
Call and remind patients of their appointments.
Follow up on "no show" patients daily.
Communicate patient problems/complaints to the clinic manager or designee.
Work closely with Clinic Managers and refer patients who did not keep their appointment for follow-up.
Promote and believe in Elite DNA's mission statement.