Front Desk Receptionist

National Vision•Maple Grove, MN

1d•Onsite

About The Position

America's Best, part of National Vision, is a growing optical retailer with over 1,000 stores. National Vision aims to make quality eye care and eyewear affordable and accessible. As a Front Desk Receptionist, you will be the first point of contact for customers, responsible for greeting them, managing patient records, and ensuring smooth patient flow. This role involves providing prompt, courteous service in person and over the phone, and helping to keep operations organized. The company offers Sundays off.

Requirements

Strong customer service skills required
Strong organizational skills required
High School Diploma or equivalent

Nice To Haves

Experience as a Receptionist, Front Office Representative or similar role preferred
0-2 years related experience or training preferred
Experience handling multiple phone lines preferred

Responsibilities

Ensures high quality customer service while following all safety protocols.
Ensures a smooth flow of customers through the store.
Answers, screens, and forwards incoming phone calls in accordance with National Vision protocol.
Processes and understands managed care plans while obtaining document information from the insurance company as needed.
Provides customers basic and accurate information.
Schedules and confirms appointments, follow-up visits and classes.
Files all patient records daily and pulls patient files for the next day's appointments.
Checks order status and notifies customers when orders are in or of any delays.
Keeps reception area tidy and presentable with all necessary materials.
Receives, sorts, distributes daily mail/deliveries and maintains inventory of office supplies.
Participates in regularly scheduled mandatory communication meetings.