Front Desk Receptionist - Medical/Urgent Care

Community Health Connections•Gardner, MA

3d•Onsite

About The Position

The Front Desk Receptionist is responsible for managing patient registration, scheduling, insurance verification, and administrative tasks in a busy medical/urgent care setting. This role requires a professional and welcoming demeanor, accuracy in data entry, and the ability to multitask in a fast-paced environment. The position involves direct patient interaction, handling financial transactions, and managing electronic communications. Flexibility in scheduling, including days, evenings, and weekends, is expected. The role also requires upholding organizational values and participating in required training.

Requirements

High School Diploma or GED required
Proficiency in computer data entry and electronic health record (EHR) systems
Demonstrated proficiency in reading, writing, and speaking English
Strong interpersonal skills with the ability to communicate effectively with patients, peers, and leadership
Ability to work in a fast-paced, high-volume medical office environment
Demonstrated ability to maintain composure and professionalism under pressure

Nice To Haves

Associate Degree in Secretarial Science, Health Administration, or equivalent preferred
Minimum 1 year of experience in a medical office, healthcare, or customer service environment preferred
Knowledge of basic medical terminology preferred
Familiarity with insurance verification and eligibility processes preferred
Bilingual is strongly preferred

Responsibilities

Welcome and greet all patients and visitors in a warm, professional manner.
Complete accurate patient registration, including demographics, insurance information, and consent forms.
Verify and update patient information at every visit per established protocol.
Process check-in and check-out following established health center workflows.
Print and manage AVS per department protocol.
Assist walk-in patients with appointment scheduling, paperwork and form retrieval.
Schedule patient appointments according to established protocol and in collaboration with clinical staff.
Manage the appointment schedule to optimize patient flow and provider availability.
Coordinate scheduling needs for walk-in patients.
Respond promptly and accurately to scheduling requests via phone, in-basket, and in-person.
Run insurance eligibility verification for upcoming and same-day appointments.
Review and confirm active coverage, co-pay requirements, and referral authorizations.
Collect co-pays and payments; follow established cash reconciliation protocols daily.
Communicate insurance concerns or discrepancies to appropriate staff.
Monitor and process assigned in-basket tasks in a timely and accurate manner.
Receive, sort, and route incoming eFax communications to the appropriate clinical or administrative staff.
Document and follow up on in-basket items per department standards.
Provide cross-coverage to Call Center and other medical departments as needed.
Operate office equipment including computers, printers, copiers, and e-fax proficiently.
Maintain organized and clean front desk and reception area.
Complete all required documentation accurately and within established timeframes.
Uphold CHC Values and Standards in all interactions and duties.
Participate in required trainings, including MedTrainer modules and department-specific training, completed on time.
Cross covering for other departments and locations as needed.
Perform all other job-related duties that may be assigned.
Demonstrate understanding and commitment of the health center mission.
Demonstrates understanding and commitment to the established CHC values and standards.