Mazda of Valencia - Front Desk Receptionist - Santa Clarita, CA

Audi Valencia•Santa Clarita, CA

13d•Onsite

About The Position

Mazda of Valencia is looking for a friendly, helpful, and dependable Receptionist to work evenings and weekends. As the first point of contact for guests, you will provide exceptional customer service to all walk-ins and callers. Your role involves professionally answering inbound calls, transferring them to the correct party or department promptly, and directing guests to the appropriate individual. You will also answer basic customer inquiries and refer more complex ones to the correct personnel. This is an entry-level position with opportunities to learn more. We have both full-time and part-time positions available.

Requirements

Great customer service skills and capabilities to work with guests and team members.
Time management, communication, and multitasking skills are a must.
Ability to work closely with Management team, Sales team, Service team, and Accounting office.
Bilingual (Spanish - Required)

Nice To Haves

1 year of customer service experience (preferred)
1 year of receptionist experience (preferred)

Responsibilities

Provide exceptional customer service for all walk-ins on the showroom floor and all calls received over the phone.
Answer all inbound calls in a professional, customer-friendly manner.
Transfer all calls to the correct party or department in a timely manner.
Greet and direct guests to the correct individual and notify the appropriate person that their guest has arrived.
Answer basic customer inquiries and refer more complex inquiries to the appropriate person.
Gain knowledge of services other departments offer to assist guests.
Respond quickly and accurately to incoming telephone calls by transferring to the correct party.
Sort and send mail.
Answer and route phone calls.
File as needed.
Import data.
Assist the Business Office.