Front Desk Receptionist

IntraCare Health Center•Bedford, TX

About The Position

IntraCare Health Center, operating under DFW Healthcare MSO, offers services to a variety of healthcare entities in the expansive Dallas-Fort Worth region. Guided by a distinguished leadership team, the organization has consistently demonstrated a decade of robust performance and excellence in delivering value-based care, managing clinic operations, and providing laboratory services. IntraCare stands out as a remarkable workplace! Our culture is anchored in inclusivity and respect for diverse perspectives. We foster an environment that embraces different thoughts and methods, and we value constructive discourse. Our hiring philosophy focuses on bringing in individuals who complement the IntraCare family, not just employees. By empowering our staff and supporting their personal growth, we ensure their success and, by extension, our own. This unwavering commitment to nurturing team dynamics and personal advancement is fundamental to our achievements.

Requirements

High school diploma or equivalent
Bilingual in Spanish is required
Working knowledge of medical terminology, HIPAA regulations, ICD and CPT coding (highly advantageous), and EMRs
Innovative thinker with strong conceptual and problem-solving skills
Meticulous attention to detail with the capability to multitask
Strong organizational, administrative, and planning skills
Ability to work under pressure and respond effectively to emergency situations
Discretion in handling sensitive information
Excellent documentation, communication, and IT skills
Passionate about healthcare excellence

Nice To Haves

1+ years of clinic or hospital experience

Responsibilities

Greet patients professionally in person and over the phone.
Answer questions and address issues promptly, or direct them to the appropriate party.
Enhance provider schedules and patient satisfaction through efficient appointment setting.
Enter patient demographics, insurance, and ID information into the EMR system.
Alleviate patient concerns by anticipating anxieties and responding to questions effectively.
Ensure treatment information is available by maintaining and updating patient records.
Verify patient eligibility for services.
Collect co-payments, co-insurance, and deductibles.
Inform clinical staff of patient arrivals.
Manage office inventory and equipment by forecasting needs and placing orders promptly.
Post payments accurately and issue receipts to patients.
Complete the check-out process for all clinic patients and finalize the visit.
Reconcile daily receipts, superbills, and collected money with the end-of-day batch to ensure balance.
Count the cash drawer for accuracy and record the amount in the log daily.
Perform other assigned duties as needed.