Medical Office Front Desk Receptionist (PART TIME)

Integrated Psych Solutions • Augusta, GA

1d • Onsite

About The Position

We are seeking a reliable and personable Front Desk Receptionist to be the first point of contact for patients at our outpatient behavioral health clinic in Augusta, GA. This is a part-time, in-person position (approximately 15–20 hours per week) with a flexible schedule. You’ll own the front desk experience — checking patients in and out, collecting copays, answering phones, coordinating referrals, and keeping the clinic running smoothly. You’ll work alongside our clinical and administrative teams in a fast-paced but supportive environment. This role has a clear path to full-time as the practice continues to expand.

Requirements

• High school diploma or equivalent required
• Must be available to work in-person at our Augusta, GA office

Nice To Haves

• 1+ year of experience in a medical office, outpatient clinic, or healthcare front desk setting preferred
• Experience collecting copays and verifying insurance is a plus
• Friendly, polite, and professional demeanor — in person and on the phone
• Strong attention to detail and ability to manage multiple tasks simultaneously
• Comfortable with Google Workspace and able to learn EHR systems quickly

Responsibilities

• Greet patients and check them in and out accurately and efficiently
• Verify and update patient demographics, insurance information, and intake paperwork at each visit
• Collect copays, coinsurance, deductibles, and outstanding balances at time of service
• Schedule follow-up appointments and provide patients with visit summaries or next-step instructions at checkout
• Answer inbound calls, respond to patient inquiries, and route messages to appropriate clinical staff
• Make outbound calls for appointment confirmations, follow-ups, and no-show rescheduling
• Schedule new and returning patients, manage cancellations, and maintain waitlists
• Process and track incoming referrals from hospitals, primary care offices, and other providers
• Coordinate with referral sources to ensure timely patient scheduling and follow-through
• Enter and maintain accurate patient data in the electronic health record (EHR) system
• Provide general administrative support to clinical and office staff as needed
• Maintain strict confidentiality and adhere to HIPAA guidelines at all times

Benefits

• Competitive Hourly Pay
• Flexible Schedule
• Growth Potential
• Benefits Eligible (Full-Time): Medical, dental, vision, and 401(k) available for qualifying roles
• Paid Training
• Mission-Driven Work
• Supportive Team
• Professional Development

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees