Front Desk Receptionist MFC
About The Position
The Steven A. Cohen Military Family Clinic at The Up Center is seeking a Front Desk Receptionist. As part of a multidisciplinary team, the clinic provides high-quality, evidence-based, and personalized outpatient mental health treatment tailored to meet the specific needs of active-duty service members, veterans, and their families, particularly those from the Iraq and Afghanistan wars. The Cohen Clinic is part of the Cohen Veterans Network, a national nonprofit network supporting the mental health needs of post-9/11 military-connected individuals. The Front Desk Receptionist will manage client flow, greet clients, manage the EHR system, process co-payments, and facilitate administrative needs for clinicians and clients. This role requires a strong customer service orientation, organizational skills, attention to detail, and good communication skills, with the ability to work in a mission-focused, results-driven, and community-oriented environment.
Requirements
- Good verbal communication skills.
- Poise and ability to handle high volume telephones.
- Front office skills, including outstanding customer service skills.
- Professional written, verbal, and electronic communication skills.
- Experience using office equipment including high volume copiers, fax, and document scanning equipment.
- Excellent internal and external customer service skills.
- Efficient time management in a dynamic environment.
- Ability to work as a part of a team.
- Willingness to learn new functions.
- Ability to take initiative in identifying resources and problem resolution.
- Strong consultative abilities, conflict-resolution skills, and collaboration abilities.
- Ability to analyze problems, identify alternative solutions, project consequences and benefits of proposed actions, and implement recommendations.
- Ability to establish and maintain effective working relationships with diverse interest groups.
- Strong working knowledge of Microsoft Office suite including Excel, Word, Outlook, Teams, and Office 365.
- Ability to utilize the Internet for resources.
Nice To Haves
- Prior experience within the military community and/or veteran administrative organizations.
Responsibilities
- Manage multi-line phone system, receiving, routing, and processing calls with a focus on client experience.
- Serve as the primary receptionist, greeting and directing visitors and staff.
- Facilitate client/clinician administrative needs, including scheduling appointments and Zoom links for telehealth.
- Adhere to HIPAA, federal, state, local, and agency guidelines for client privacy and health information.
- Greet clients, verify identification, and collect necessary documents for records, billing, and insurance processing.
- Report and coordinate maintenance for office equipment.
- Serve as general back-up to administrative support staff.
- Direct calls to other locations, departments, or agencies.
- Assist with mail duties, including sorting, distribution, posting outgoing mail, and daily mail pick-up/drop-off, and facsimile transmissions.
- Operate office equipment and route documents.
- Participate in the billing process, including client insurance benefits orientation and co-payment collection.
- Maintain a daily log of accounts receivables and a monthly cash register/balancing report.
- Maintain cleanliness of workspace, lobby, quiet area, and front desk area.
- Present a professional image and maintain a calm, professional manner.
- Attend all scheduled meetings.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
