Front Desk Receptionist

Clayton Services•Houston, TX

6d•Onsite

About The Position

Clayton Services is seeking a professional and customer-focused Front Desk Receptionist to join a growing healthcare practice in the Greenspoint area. The Front Desk Receptionist will serve as the first point of contact for patients and visitors while providing administrative support to ensure the office operates efficiently. This position is ideal for someone who enjoys working with people, thrives in a fast-paced environment, and takes pride in delivering exceptional customer service.

Requirements

Outstanding customer service and interpersonal communication skills.
Strong attention to detail and accuracy.
Ability to multitask in a fast-paced healthcare environment.
Dependable, punctual, and highly organized.
Working knowledge of HIPAA privacy standards and patient confidentiality.
Comfortable interacting with patients, providers, and insurance representatives.
Ability to remain professional and composed while managing multiple priorities.
Proficient with Microsoft Office and general computer applications.
Excellent organizational skills with the ability to manage multiple priorities.
Strong verbal and written communication skills.
Professional demeanor with a positive, patient-focused attitude.
Ability to work both independently and collaboratively in a team environment.
High school diploma or GED required.
Minimum of 1-2 years of experience in a medical office, healthcare setting, or customer service role.
Valid driver's license and reliable transportation required.
Bilingual Spanish is required.

Nice To Haves

Knowledge of medical terminology and insurance verification is a plus.
Previous experience working with an EMR/EHR system preferred.

Responsibilities

Welcome patients, visitors, and vendors in a friendly and professional manner.
Answer and route incoming telephone calls while taking accurate messages as needed.
Schedule, confirm, and adjust patient appointments.
Register patients and update demographic and insurance information within the electronic medical records (EMR) system.
Verify patient information and ensure all required documentation is complete prior to appointments.
Scan, upload, and maintain patient records and supporting documentation.
Assist with referral processing, medical records requests, and other front office administrative tasks.
Coordinate with clinical staff to maintain an efficient patient flow throughout the day.
Respond to patient questions while maintaining HIPAA compliance and confidentiality.
Maintain a clean, organized, and welcoming reception area.
Follow established office procedures and assist with additional administrative duties as assigned.