Front Desk Receptionist (Scott AFB, IL)

Ivyhill Technologies•Scott Air Force Base, IL

3d•Onsite

About The Position

Ivyhill has an immediate need for a Front Desk Receptionist for its project located at Scott AFB, IL. This is a full-time position working a 40-hour work week (Monday - Friday, 7:00 AM - 4:00 PM). The qualified candidate will provide front desk reception support, information and referral services for the Scott AFB Military & Family Readiness Center (M&FRC). This project requires knowledge of military family support programming and extensive knowledge, skills, and abilities associated to perform the duties and responsibilities of the position.

Requirements

A high school diploma or equivalent.
A minimum of one year administrative experience.
Basic understanding of military protocol and Air Force Terminology.
Excellent customer service skills.
The ability to work with a diverse population.
Above average oral communication skills.
Proficiency in Microsoft Office computer software applications.
Ability to maintain/update simple web-based scheduling and data entry systems.
A professional appearance and be dependable/reliable.

Nice To Haves

Candidates who reside in a qualified HUBZone area are a plus.

Responsibilities

Provide information about the M&FRC and base community to M&FRC customers.
Handle multiple phone calls and walk-in customers with a calm, confident, and professional demeanor.
Receive all M&FRC customers and incoming telephone calls, determine the nature and purpose of the visit, and direct/escort customers to specific destinations within the center.
Greet all customers in a friendly and welcoming manner.
Answer calls directly as often as possible, and check voicemail messages, returning calls or distributing messages within two hours of receipt when voicemail cannot be avoided.
Check organizational email twice daily and forward to staff or answer within two hours of receipt.
Set up and maintain workshop registrations and assist customers with accessing online registration.
Track the total number of walk-in/call-in customers daily and document using current recordkeeping processes.
Report a weekly summary of contacts to the M&FRC leadership team.
Schedule daily one-on-one customer appointments for staff, following current procedures.
Complete data entry for workshop attendance, upload customer Statements of Understanding, and other utilization data.
Develop, maintain, and update all in-house referral tools such as phone lists, referral databases, front desk referral books, and appointment books.
Ensure all materials in the front lobby are updated and replenished on a regular basis.
Maintain familiarity with common referral sources and web-based tools to answer basic referral questions.
Refer customers requiring needs assessments or complex referrals to an M&FRC staff member.
Complete customer transactions such as sponsor package dissemination.
Provide minor technical help to customer computer users, including assistance with printing issues and loaner laptops.
Maintain confidentiality of all individual and family data.
Support any Emergency Family Assistance Center (EFAC) activation by providing reception support during standard duty hours.
Maintain a clean and orderly workstation and front lobby.
Open the M&FRC at the start of business and shut down the M&FRC lobby at the end of the duty day.
Assist with organizing general office supply orders, including tracking requests and creating shopping carts on web-based shopping sites.
Perform other receptionist-related duties as assigned.