Overnight Front Desk Receptionist- Part Time

Four Seasons•Boston, MA

17h•$33•Onsite

About The Position

Four Seasons is seeking individuals who are passionate about hospitality to join our Front Office team as a Part Time Overnight Front Desk Receptionist! This role involves checking guests in and out, managing transactions, and ensuring a high level of guest satisfaction. The Four Seasons Hotel One Dalton Street, Boston is a Forbes Five-Star team located in the heart of Back Bay, offering spacious guest rooms, a luxury spa, and acclaimed dining options.

Requirements

2 Years in a front desk role or 2 years’ luxury customer service experience necessary.
Requires reading, writing and oral proficiency in the English language.
Must already be legally permitted to work in the United States.
Applicants without valid work authorization for the United States will not be considered.

Nice To Haves

High School Degree preferred.

Responsibilities

Check in guest in an efficient and friendly manner, using guest name whenever possible.
Assure that guest is assigned type of room requested and the correct rate is charged.
Arrange for luggage to be delivered to guest room and issues correct keys to the guest.
Check out guest at end of stay and ascertain guest satisfaction.
Collect keys, posts late charges and presents bill upon check out.
Settle bill accurately through credit card or cash transaction.
Maintain a balanced bank assigned by the hotel.
Email the guest regarding any late charges processed to their account after their check-out (when proper email is available).
Make change, cashes checks, exchanges foreign currency.
Reconcile all transactions at the close of each shift and to cash out.
Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
Ability to work, weekend, nights and holidays.