Front Desk Receptionist- Bethesda, MD.

Anne Arundel Dermatology•Bethesda, MD

3d•Onsite

About The Position

The Front Desk Receptionist is responsible for greeting patients and completing their check-in and check-out process. This role involves entering new patient information into the computer, reviewing patient charts for accuracy and verification, ensuring all signatures are obtained, and collecting payments. The receptionist will also utilize clinical knowledge to schedule appropriate procedures and surgeries based on provider templates, ensuring consistency with the patient's diagnosis and procedure request. Anne Arundel Dermatology is committed to continuous training and education, staying at the forefront of dermatological advancements. They offer intensive hands-on training and long-term career growth opportunities. The ideal candidate will be professional, bright, and enthusiastic with excellent people and communication skills, playing a vital role in the efficient operation of the practice and shaping the patient experience through friendly, professional, and attentive interactions. Responsibilities include coordinating patient flow, assisting with payments, providing billing and insurance information, scheduling appointments, maintaining patient charts, and performing various other administrative tasks.

Requirements

High School Graduate or GED (required).
Excellent customer service and communication skills.
Knowledge of HIPAA standards.
Must be able to manage multiple tasks simultaneously.
Excellent organizational and time management skills.
Ability to function well in a fast-paced and at times stressful environment.
Detail-oriented
Working knowledge of multi-line phone system.
Able to operate standard office equipment (i.e. computer, fax, copier, scanner, etc)
Intermediate computer skills and experience in EMR utilization
Fluent in English.
Ability to sort and file materials correctly alphabetically or numerically.
Ability to travel to and provide coverage for other local offices as-needed.
Sitting, some standing, stooping and reaching.
Manual dexterity sufficient to operate a keyboard.
Correctable vision to 20/20 and hearing within a normal range for telephone contacts.
Lifting and carrying up to 30 pounds.

Nice To Haves

1-3 years recent experience as a Medical Receptionist in a clinical or surgical setting (preferred but not necessary).
Previous experience in Dermatology (preferred but not necessary).

Responsibilities

Greet each patient in a pleasant and professional manner.
Screen calls, schedules appointments and referrals.
Take accurate, concise phone messages.
Enter complete patient demographics when making appointments.
Evaluate chart data to verify all information has been received, completed and signed.
Check-in and check-out patients.
Track patients in the reception area and communicate with patients as needed.
Proactively collect patient payments.
Update product inventory weekly.
Always treat patients with dignity and empathy.
Fulfill inventory orders.
As closer – run end of day reports & balance payment totals.
Distribute incoming reports and correspondence in patient charts.
Ensure all phone messages, faxes, and interdepartmental mail are addressed immediately.
Assist other staff as needed.
Other duties assigned as deemed necessary by management.

Benefits

Medical, Dental & Vision insurance – effective 1st of the month after date of start
Short-term and long-term disability
Voluntary life (employee, spouse, and child)
Critical Illness
Hospital Indemnity – Effective the 1st of the month following date of hire
Company provided Basic Life/AD&D insurance
Paid time off
Paid holidays
Retirement Savings account
Employee discount on cosmetic services and products