Front Desk Receptionist

Mind & Mobility•Boca Raton, FL

8d•Onsite

About The Position

At Mind& Mobility, we believe growing older should never mean giving up control, dignity, or the place you call home. Our mission is to help seniors live independently, confidently, and joyfully through compassionate in-home care, personalized therapy, and innovative brain health programs. The Front Desk Receptionist plays a key role in ensuring all patients and families are welcomed with outstanding customer service. This position is also responsible for scheduling, coordinating care, managing patient records, and supporting day-to-day office operations.

Requirements

High school diploma or equivalent required.
Strong computer and typing skills with accuracy and attention to detail.
Professional telephone and communication skills.
Ability to multitask, stay organized, and work collaboratively with a team.
Level 2 background screening through Florida's Care Provider Background Screening Clearinghouse.

Nice To Haves

Prior healthcare or medical office experience is preferred, but not required.

Responsibilities

Answer incoming calls promptly and professionally, addressing inquiries with empathy and accuracy.
Verify insurance benefits, process self-pay information, and ensure required physician orders and authorizations are in place.
Schedule new patient evaluations and maintain referral and active patient lists.
Accurately input and update demographic and clinical information in the EMR system.
Direct patient concerns to the appropriate staff members when needed.
Ensure daily and weekly office functions are completed per established checklists.
Provide overall support to clinic operations with professionalism and efficiency.