Front Desk Receptionist (Medical)

Southwest Virginia Community Health Systems•Meadowview, VA

1d•$14 - $22

About The Position

Southwest Virginia Community Health Systems (SVCHS) is seeking a professional, dependable, and patient-focused Front Desk Receptionist for Meadowview Community Health Center. The receptionist serves as a primary point of contact for patients and helps create a welcoming experience while maintaining accurate patient information, coordinating appointments, collecting payments, and supporting efficient clinic operations. The role contributes to accessible, high-quality, patient-centered care in a community-rooted organization. The position requires excellent customer service, attention to detail, respect for patient confidentiality, and the ability to work effectively in a busy medical office. It supports patients with appointments, registration, payment matters, records, and follow-up care, and provides clerical and administrative support to the medical team and clinic operations.

Requirements

High school diploma or equivalent required.
Excellent customer service and interpersonal skills.
Professional telephone and written communication skills.
Strong attention to detail and commitment to data accuracy.
Ability to manage multiple priorities in a fast-paced medical environment.
Ability to remain calm, respectful, and helpful when working with patients experiencing difficult circumstances.
Sound judgment when handling confidential patient and financial information.
Ability to work collaboratively as part of an integrated healthcare team.
Dependability, flexibility, and willingness to support changing operational needs.

Nice To Haves

Previous experience in a medical office, healthcare setting, customer service, reception, or administrative support.
Experience with electronic health records, patient scheduling, registration, insurance verification, or payment collection.
Basic computer proficiency and ability to learn healthcare information systems.
Ability to accurately handle cash, payment transactions, daily reconciliation, and deposits.
Knowledge of HIPAA and patient confidentiality requirements.
Bilingual skills.

Responsibilities

Greet patients and visitors courteously and professionally.
Answer incoming calls, respond to general questions, and direct calls to appropriate clinical or administrative staff.
Schedule and reschedule patient appointments and help maintain efficient patient flow.
Register new patients and verify or update demographic, contact, insurance, and third-party payment information at each visit.
Scan and accurately file documents in the appropriate patient electronic health record.
Protect patient privacy and confidentiality in accordance with HIPAA and organizational policies.
Explain the Sliding Fee Discount Program and make approved account adjustments according to established procedures.
Collect copayments and other patient payments, issue receipts, and notify patients of outstanding balances.
Refer patients to the billing department when additional assistance is required.
Process telephone refill requests and route them to appropriate clinical staff.
Prepare and mail new-patient welcome packets and no-show letters in accordance with organizational policy.
Sort and distribute incoming mail and faxes and assist with sending outgoing documents.
Reconcile daily payment reports, prepare deposits, and maintain accurate transaction records.
Transport bank deposits and outgoing mail when assigned in the absence of the site manager.
Provide receipts, visit summaries, follow-up appointment information, and provider-authorized work or school excuses.
Assist patients with medical records release forms and other required documentation.
Support the medical team with clerical and administrative duties to prepare patients for visits and coordinate follow-up care.
Perform other duties assigned by the site manager, senior management, or CEO/Executive Director in support of clinic operations and primary healthcare services.