Front Desk Receptionist - Primary Care

Great Lakes Bay Health Centers•Bridgeport Charter Township, MI

32d•Onsite

About The Position

This role is responsible for managing the front desk operations in a primary care setting. Key duties include patient check-in/check-out, insurance verification and billing, documentation in electronic health records, scheduling appointments and referrals, handling collections, and providing excellent customer service. The position also involves assisting with the orientation of new personnel and performing other assigned duties.

Requirements

High school diploma or equivalent required.
One (1) year previous experience in a medical office or clinic setting.
Basic medical terminology.
Medical insurance processing experience.
Typing skills.
Filing skills.
Computer skills.
Telephone etiquette and answering skills.
Critical thinking skills.
Ability to respond appropriately and consistently to managerial directives.
Ability to multitask.
Ability to work within a dynamic work environment maintaining the flexibility necessary to meet the changing needs of patients and office workflow.
Able to communicate effectively with, and relate to, a diverse population in a professional and courteous manner.
Flexible and able to function in a team setting.
Ability to respond appropriately to all patients.

Responsibilities

Greet patients warmly and ensure a positive experience.
Collect and verify patient information, including demographics and insurance details.
Schedule appointments, manage cancellations, and reschedules.
Process patient co-payments and payments for services rendered.
Direct patients to appropriate areas.
Verify insurance coverage, identify copay information and PCP assignment.
Facilitate PCP reassignment.
Document insurance information in EMR.
Communicate sliding fee process and conduct income determinations.
Utilize electronic patient management and medical record system efficiently and accurately.
Maintain patient demographic and financial accounts by obtaining, recording and updating personal and financial information.
Scan paper forms into the EHR in a timely manner.
Assure prompt communication and follow up with clinical inbox tasks.
Coordinate appointments, referrals, and follow-up visits.
Communicate effectively with healthcare providers and support staff.
Arrange interpreter services or other accommodations for patients.
Collect fees that are the patient's responsibility at the time of visit and issue receipts.
Set up payment plans as necessary.
Safeguard monies collected, complete deposits and paperwork daily, and maintain accurate cash drawer balance.
Submit required documentation to Finance.
Enter data in computer in accordance with GLBHC billing policy and follow Front Desk Manual procedures.
Answer telephones professionally and appropriately, screening calls.
Assist with orientation of medical assistants, students, and other personnel.
Fill in for other staff as needed and qualified.
Assist with errands as assigned.
Assist the Center Management as necessary.
Perform other duties as assigned.