Front Desk Receptionist

AMSURG•Raleigh, NC

9h•Hybrid

About The Position

Wake Endoscopy is seeking a detail-oriented and dependable Front Desk Receptionist to join our ambulatory surgery center team. This position plays a critical role in providing an exceptional patient experience while supporting administrative and clinical operations. The ideal candidate will be flexible and able to float between Wake Endoscopy centers throughout the Raleigh area as operational needs require.

Requirements

High school diploma or equivalent required
One or more years of related experience, preferably in a healthcare or medical office setting
Strong multitasking abilities with excellent attention to detail and organization
Knowledge of Microsoft Excel and Outlook required
Ability to read, write, and communicate effectively in English
Professional demeanor with strong customer service and teamwork skills
Reliable, accountable, and patient-focused

Responsibilities

Welcome patients and visitors by greeting them in person and responding to telephone inquiries in a professional and courteous manner
Collect and verify patient identification cards and insurance information
Ensure all required documentation is complete and that necessary forms are accurately signed by patients
Update patient accounts by recording personal and financial information in the revenue management system
Collect copayments and deductibles as required
Accurately record payments in the billing system or log and issue receipts for payments received
Balance upfront collections at the end of each shift
Notify clinical staff when patients are ready to proceed to the clinical area
Prepare patient charts for the following day
Protect patients’ rights by maintaining strict confidentiality of personal and financial information
Accept deliveries to the ASC as needed
Maintain business office inventory and equipment by monitoring stock levels and ordering supplies as necessary
Receive and open office mail as needed
Make bank deposits as required
Maintain strict adherence to the center’s policies and procedures; report discrepancies or needed process improvements
Attend all required education and training sessions
Maintain regular and predictable attendance
Perform other administrative and miscellaneous duties as assigned