Front Desk Receptionist

ASM Global • Lakewood, CA

6d • $19 - $22

About The Position

Los Angeles Equestrian Center has an excellent and immediate opening for a Front Desk Receptionist. The Front Desk Receptionist is the first point of contact for boarders, clients, guests, and community members and plays a critical role in delivering a welcoming, professional, and service-driven experience. This position is highly customer-facing and requires a polished, approachable, and proactive individual who thrives in a fast-paced environment while maintaining organization and professionalism at all times.

Requirements

• Strong customer service and hospitality mindset
• Excellent verbal and written communication skills
• Professional demeanor and presentation
• Ability to multitask and remain composed in a fast-paced environment
• Strong organizational skills and attention to detail
• Basic computer proficiency (Microsoft Office; ability to learn internal systems)
• High school diploma or equivalent required
• English required; bilingual (Spanish) is a plus
• 1–3 years of experience in a receptionist, front desk, hospitality, or customer-facing role preferred

Nice To Haves

• Interest in or familiarity with equestrian environments is a plus
• Previous experience in a high-volume customer service or hospitality environment strongly preferred
• Experience working in a fast-paced, multi-departmental operation is a plus
• Demonstrated ability to provide exceptional service while maintaining organization and efficiency

Responsibilities

• Greet all guests, boarders, trainers, and visitors in a warm, professional, and service-oriented manner
• Answer and manage a high volume of incoming calls, directing inquiries efficiently and accurately
• Serve as a central point of contact for walk-ins, providing information, direction, and support
• Maintain a clean, organized, and welcoming front office environment at all times
• Respond to general inquiries via phone, email, and in-person interactions
• Coordinate communication between departments to ensure timely resolution of questions and requests
• Provide administrative support across all departments, including filing, data entry, and document management, as needed.
• Support onboarding processes for new boarders and visitors by providing forms, guidance, and general information
• Maintain accurate logs, records, and front desk documentation
• Escalate issues or concerns to the appropriate team members as needed
• Uphold LAEC standards of hospitality, professionalism, and community engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED