Front Desk Receptionist

Four Seasons•Baltimore, MD

13d•Onsite

About The Position

The Front Desk Receptionist handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible. This role resolves customer complaints and assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions. The Front Desk Receptionist ensures the process of the guest checking in and out is completed in an efficient and friendly manner. This role responds to a wide variety of guest requests by accurately assessing the guest needs and requests, then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.

Requirements

High level of hospitality and professionalism in guest interactions.
Ability to accommodate special requests.
Skill in resolving customer complaints.
Proficiency in assisting customers with inquiries about hotel services, hours of operations, key hotel personnel, in-house events, and directions.
Efficiency and friendliness in processing guest check-ins and check-outs.
Ability to accurately assess guest needs and requests.
Capability to add personal recommendations and touches.
Adherence to all Four Seasons’ policies.

Responsibilities

Handles all guest interactions with the highest level of hospitality and professionalism.
Accommodates special requests whenever possible.
Resolves customer complaints.
Assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, and directions.
Ensures the process of the guest checking in and out is completed in an efficient and friendly manner.
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies.