Healthcare - Front Desk Receptionist

TLC Vascular•Carmichael, CA

6d•Onsite

About The Position

We are seeking a dedicated and skilled Front Desk Coordinator to join our healthcare team. TLC Vascular is a physician led private practice Vascular/Cardiology group with offices in Sacramento, Carmichael, and Roseville. As the Front Desk Receptionist, you are at the forefront of our customer service, and the bridge between the office and billing department.

Requirements

A thorough understanding of Customer service
Front Office Experience
Knowledge of eligibility, referrals/authorizations process
Excellent and strong communication skills both written and verbal
Empathize and demonstrate concern for patient's problems and well-being
Works week with others in a team environment
Possesses good problem-solving skills
Detailed oriented, with the ability to prioritize work assignments, able to work independently

Nice To Haves

Knowledge of Microsoft Outlook, Teams a plus
Knowledge of eCW a plus
Prior experience in a healthcare setting preferred
Prior experience in customer service preferred

Responsibilities

Greet and assist patients and visitors with top-level customer service
Utilize the EMR to enhance customer experience
Answering inbound telephone calls
Register all patient demographics and Insurance information
Obtain necessary paperwork including informed consents
Maintains confidentiality of patent PHI according to practice and HIPAA guidelines
Scheduling, reschedule and cancel appointments as necessary
Communicate with insurance for eligibility, referrals/authorization for all upcoming appointments
Collect Co-Pays; work with billing department to resolve patient balances
Process medical record requests
Documents information with accuracy and appropriate level of detail in EMR
Maintain clean and safe work environment for patients and visitors
Partners with other departments to support including cross-training where applicable
Other duties as necessary