Front Desk Receptionist

The Los Angeles Cancer Network • Los Angeles, CA

2d • Hybrid

About The Position

The Front Desk Receptionist is responsible for greeting patients, answering telephone calls, gathering, and inputting patient data, collecting payments, scheduling visits, obtaining records, and other various administrative tasks for the Los Angeles Cancer Network (LACN). This role will provide support for the front office area and serve as the initial interaction between the patient and LACN.

Requirements

• High school diploma or equivalent
• Current CPR certification.
• Basic computer knowledge.

Nice To Haves

• Previous Oncology/ Hematology experience

Responsibilities

• Review and triage schedule
• Collect and input patient demographic information into their G4, if changed
• Prepare New Patient Packets
• Verify Insurance, Home Address, Phone Number, emergency contact, CareSpace, Pharmacies, Advanced Directives, and most recent Insurance Card Scanned for each patient daily.
• Check co-pay sheet, IOD copay collect required payments throughout the day.
• Prepare patient identification wristbands.
• Warmly greet patients, check them in, and room patients appropriately.
• Answer phones, check voicemails, and monitor text messages.
• Check Group inbox, CareSpace inbox, Task inbox, Email, TEAMS, Relatient, Website Inquiries, Faxes, and other communication modalities.
• Assist with the coordination of patient care, calling specialists, imaging centers, and external facilities as needed.
• Document accurately.
• Schedule patient visits, reschedule visits, cancel visits, and call patients back for any missed appointments.
• Attempt to reschedule any canceled/no-show visits same day.
• Assist with patient forms- disability, FMLA, etc.
• Maintain the cleanliness of your station.
• Ensure no protected health information is left out.
• Update and move Saturday orders.
• Chart Prep- labs, medical records, etc.
• Log out of all systems and computers before the shift ends.
• Complete training on time, as assigned.
• Prepare mail and co-pays for pick up (if applicable).

Benefits

• Individualized treatment using the most recent and relevant proven advances in cancer care
• Participation in important clinical research
• Encouraging screenings for early detection
• Providing innovative treatment
• Partnership with OneOncology

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED