Onsite Front Desk Receptionist / Part-time (FVA5726)

RealManage•Fredericksburg, VA

3d•Onsite

About The Position

Imagine working for a dynamic, technology-driven HOA management company that is rapidly expanding, offering abundant opportunities for career advancement, and fostering a company culture that genuinely supports its team members. RealManage has earned the prestigious Certified™ recognition from Great Place to Work®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience. At RealManage, we deeply value your professionalism and dedication. We are dedicated to ensuring your long-term career success and consider you not just an employee, but a valued member of our family. Join us at RealManage and be part of a thriving environment where growth, innovation, and supportive teamwork define our everyday operations. RealManage is a prominent national firm recognized on the Inc. 5000 list, operating across 16 states + Washington DC and serving a diverse array of clients including homeowners’ associations (HOAs), condominium associations, cooperatives, luxury high-rises, municipal utility districts, and master-planned communities. Our client base also includes nationally renowned developer and builder clients. Ranked among the top firms in the community management industry (#3 out of 5,000+), RealManage distinguishes itself by delivering exceptional solutions at competitive prices. We leverage cutting-edge cloud-based technologies and mobile apps, supported by industry-leading practices and a highly skilled workforce. Our mission at RealManage is to offer comprehensive and innovative solutions that consistently surpass customer expectations. We prioritize transparency and visibility in all client interactions, continuously measuring our performance to achieve rapid improvement. We foster a workplace culture that promotes professionalism, encourages growth, and embraces diversity. By maintaining financial strength and focusing on continual innovation, we aim to lead the industry with pioneering advancements. Join RealManage and contribute to a company dedicated to excellence, innovation, and delivering unparalleled service in community management. RealManage is a values-based company with the following values as our guiding principles: · Integrity: we always do the right thing. · Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship. · Selflessness: more than teamwork; we are part of something special and much larger than any of us. · Personal Relationships: we are a professional services company; people do business with people they like. · Always Improving: never satisfied, always learning and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better. The front desk person works independently and without direct supervision. Possesses strong communication, telephone, and customer service skills. Detail-oriented and able to multitask. Meets and greets residents; checks guests and service providers in/out. Able to understand and react to emergency response and monitors and operates listed responsibilities; and accurately maintains daily logs, records and forms.

Requirements

Excellent verbal and written communication skills, including the ability to effectively communicate with internal and external customers.
Excellent computer proficiency (MS Office – Word, Excel, and PowerPoint).
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
Ability to work independently and to carry out assignments to completion within the parameters of instructions given, prescribed routines, and standard accepted practices.

Nice To Haves

An associate's degree is preferred.

Responsibilities

Demonstrates excellent customer service, communication and time management skills.
Stationed at the front desk to answer incoming calls, garner basic information and thereafter transfer to the appropriate person for handling
Greets and directs Residents, guests and invitees.
Responds to emergency situations in a timely and efficient manner.
Monitors and controls access to the building.
Maintains daily log, records and forms.
Walk Through of facilities indoor and outdoor to ensure areas or neat
Monitor cameras
Resolves and follows-up on all complaints/issues task to the front desk
Maintains a safe and secure environment throughout the building/property(s).
May be assigned other duties by the on-site property managers or staff members
Follows safety procedures and maintains a safe work environment.
Other duties as required.
Monitor, supplies for the kitchen and other areas of the clubhouse
Unit filing
Check mailbox daily and sort mail, distribute to proper staff members
Retrieve voicemails left in the general mailbox (the phone is to be answered at all times during normal business hours with the exception of breaks)
Intake Process with new Homeowners/Residents within the community
Maintain/Update Resident Records & Files (Birthday/Anniversary/Move in/Out)
Private Rental Walk through
Event Check in & guest confinement to area
Set up of A/V Equipment for groups/events
Collect Checks for Events & RSVP’s