Receptionist - Coral Gables

The Palace•Coral Gables, FL

2d•Onsite

About The Position

Luxury Senior Living Communities in Coral Gables, Kendall & Homestead are looking for a Front Desk Receptionist for its Palace at Coral Gables. This role is crucial for making the best first impression and providing effective customer service, promoting positive public relations with residents, family members, and guests. The receptionist will interact with residents, greet visitors, direct them to proper locations, and be attentive to their surroundings to assist as necessary. Additionally, the position provides clerical support for the administrative staff.

Requirements

Must have excellent communication skills, both verbal and written in English & Spanish.
Able to operate a multi-line telephone system.
Must be computer literate with extensive knowledge of Microsoft programs.
High school degree or equivalent required.
Polite, responsible, outgoing, punctual, always on time, resourceful, very accurate and detail-oriented.
Must be able to work under pressure and multi-task.
Ability to apply common sense understanding to carry out instructions in written, oral or diagram form.
Self-motivated with a strong work ethic and the ability to work independently AND as a team member.
Must enjoy teamwork.

Nice To Haves

Previous experience in work involving public contact such as customer service, is desirable.
College education preferred.
Flexible as to work schedule.
Must be available to work on weekends, holidays & in emergencies.

Responsibilities

Answer phones with proper phone etiquette and direct all calls in a polite and friendly manner to the appropriate person.
Monitor the doors as to incoming and outgoing persons.
Maintain lobby area in an orderly manner, free from clutter at all times.
Report unusual incidents to management.
Make the best first impression & provide effective customer service.
Promote positive public relations with residents, family members and guests.
Interact with the residents & greet incoming visitors.
Direct visitors to proper locations.
Be attentive to surroundings and help as necessary.
Provide clerical support for the administrative staff.