Front Desk Receptionist - On Site (Full-Time with Benefits)

SpectrumAM • West Lake Hills, TX

10d • Onsite

About The Position

This position will be responsible for creating and maintaining our customer service experience by delivering extraordinary service to our homeowners. The ideal candidate will be highly organized, able to master multiple administrative projects and tasks at the same time, possess a strong attention to detail, and have a proactive drive to get work done on time. This role involves assisting in community activities, working with homeowners, and providing exceptional customer service to solve their issues.

Requirements

• Strong communication skills, both verbal and written
• Ability to understand and carry out oral and written requests
• Problem-solving skills and detail-oriented
• Working knowledge of keyboard and software navigation
• Ability to multitask and learn in a fast-paced environment
• Customer service-minded with the ability to work as part of a team
• Communicates professionally and accurately on the phone with homeowners
• Contributes to a positive team environment
• Demonstrates integrity, honesty, and knowledge that promotes the Spectrum AM Culture
• Strong organization and follow-up
• Maintains a calming demeanor during customer phone interaction and peak times
• Anticipates the needs of our clients by continually evaluating the environment during interfacing
• Delivers renowned customer service to all phone customers and drop-in homeowners by placing the customer first

Nice To Haves

• Worked in a front desk or receptionist position
• Enjoy assisting in community activities
• Enjoy working with homeowners in their community
• Enjoy providing exceptional customer service to solve their issues

Responsibilities

• Welcome the Homeowner in the office
• Receive Homeowner payments
• Handle walk-in billing questions
• Transfer calls to appropriate parties
• Responding to homeowners via Live Chat and Emails
• Working extensively with Outlook, and software for recording correspondence
• Conflict de-escalation and resolution with difficult or upset customers
• Following up on outstanding issues
• Talk face-to-face to explain situations or billing issues and provide billing support
• Provide high-level customer service
• Internal and external emails

Benefits

• Recognized as Best Places to Work since 2007!
• Fastest Growing Company - Fast Track 50 in 2020.
• San Antonio-based homeowners’ association management company.
• Privately owned with over 20 years in business and during those years, we have never had to lay anyone off.
• Work / Life balance.
• 5 weeks of PTO
• Forty paid hours per year for community service activities.
• 11 Annual Paid Holidays.
• Internal Learning and Development Management System.
• Medical, Dental, Vision, STD/LTD, Life/AD&D
• 401k program
• Free medical clinic in-house (in the San Antonio office – virtual appointments for other offices).
• Well-structured career track plan with a 6-month review.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed