Front Desk

Lorien Health Services • Ellicott City, MD

2d • Onsite

About The Position

Lorien Encore is seeking a Front Desk Receptionist to be the welcoming face of our community. This role is ideal for someone who thrives in a fast-paced healthcare environment, enjoys helping others, and values teamwork. As a Front Desk Receptionist, you will play a key role in creating a positive first impression for residents, families, visitors, and staff. If you’re looking for meaningful work, a supportive team, and opportunities to grow within a respected healthcare organization— we want you on our team! Take the next step in your career and join the Lorien Encore team. We’re proud to provide exceptional care—and it starts at the front desk. Set on a beautiful country club campus with a stunning five-star facility, Encore at Turf Valley offers more than just an impressive setting — we offer a workplace built on heart, teamwork, and purpose. Since 2010, we’ve been an industry-leading healthcare campus, and our real strength lies in the people who make it all happen — our all-star team of compassionate, dedicated professionals who support each other like family. As part of Lorien Health Services, a recognized leader in healthcare innovation, we use cutting-edge technology and forward-thinking practices to deliver the best possible outcomes for our residents. But here, your growth matters too. At Encore, you won’t just come to work — you’ll build a future, gain experience, and have the full support of a leadership team that works side-by-side with you. Our mission is simple: to help every team member, every family member, and every resident write their own success story. Encore at Turf Valley is proudly recognized as “Best Assisted Living” and “Best Retirement Community” by The Daily Record's Reader Rankings.

Requirements

• High school diploma or equivalent (required)
• Strong verbal and written communication skills
• Ability to multitask and remain calm in a busy environment
• Basic computer skills and familiarity with office equipment

Nice To Haves

• Previous receptionist, customer service, or healthcare experience preferred

Responsibilities

• Greet residents, visitors, and staff with professionalism and warmth
• Answer and route incoming phone calls efficiently
• Manage front desk operations, including visitor sign‑in and badge distribution
• Maintain a clean, organized, and secure reception area
• Provide general administrative support as needed
• Communicate clearly with clinical and administrative departments
• Uphold HIPAA and confidentiality standards at all times

Benefits

• Paid Time Off – 40 hours (accrual-based)
• 7 Major Holidays – Double-time pay if you work the holiday
• Same Day Pay – Because life doesn’t wait, neither should you
• Employee Discounts
• Employee Engagement Program – Earn points, earn rewards
• Professional Development Opportunities
• Referral Program
• Attendance Bonus

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees