Front Desk Receptionist

HealthFitness•Sunnyvale, CA

1d•$20 - $25•Onsite

About The Position

We’re hiring a friendly, full‑time Front Desk Receptionist (30 hours per week) to be the welcoming face of our Walmart Crossman Fitness Center in Sunnyvale, CA! In this role, you’ll support the Fitness team with front desk operations while creating a positive, customer‑focused experience for every member who walks through the door. Schedule: 30 hours per week, Monday-Thursday, varied shifts of 10:45am-7:15pm and 11:45am-7:15pm

Requirements

High School Diploma or GED.
1 year of verifiable experience in a Customer Service or Hospitality role.
CPR, First Aid, and AED certification through the Red Cross, the American Heart Association, or American Safety & Health Institute required within 30 days of hire.
Must be able to stand up to 50% of the time during a shift.
Computer proficiency in MS Office including Word, Excel, and Outlook; and working knowledge of the member management system, databases, and tools.

Responsibilities

Greet, check-in and assist customers.
Provides program information, services, membership and ensures the highest possible level of customer service and participant satisfaction.
Greet, engage with, and be attentive to members and guests, practicing a positive, hospitality focused mindset.
Be knowledgeable and able to provide accurate program, services, and membership information as well as answer questions regarding all offerings.
Support marketing/promotional campaigns to drive awareness and interest among the Walmart/Sam's Club associate community.
Assist with all front desk administrative duties, membership enrollment processes, check-in/check-out procedures, and tracking or record keeping.
Demonstrate proficiency in navigating a member management system (ClubAutomation) including identifying and troubleshooting account errors.
Efficiently respond to client and participant requests, comments, or concerns in a friendly and helpful manner and bring issues to timely and appropriate resolution.
Maintain an up-to-date, specific knowledge on participant and facility policies as appropriate, including Emergency Action Responses.
Be able to recognize and respond to Educate participants on policies and procedures.
Maintain effective relationships with department teams and participate in internal programs and special events including regular staff meetings and trainings.
Opening and/or closing duties.
Other duties as needed/assigned.