RECEPTIONIST/Front Desk

Envision Unlimited•Chicago, IL

just now•Onsite

About The Position

About Envision Unlimited: Founded in 1948 in Chicago, Envision Unlimited provides a full spectrum of care for individuals with disabilities ranging in age from infancy to 80+. We serve all individuals regardless of race, gender, religion, or ability to pay. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, and foster care. Our innovative services span Chicagoland and Central Illinois and include community living, day programs, behavioral health, employment services, family respite, foster care and Supportive Housing. Learn more at: www.envisionunlimited.org Purpose: Serves mental health clients and/or visitors by greeting, welcoming, and directing them appropriately. Verifies client’s insurance and basic information, collects and enters co-pays, notifies staff members of visitor arrival; maintains security and telecommunications system, performs other clerical duties as assigned. Must have a working knowledge of Microsoft Office Suite.

Requirements

Must have a High School diploma or GED with 3+ years clerical experience.
Must have a working knowledge of Microsoft Office Suite.

Responsibilities

Greet and welcome guests and clients, ensure they sign-in/are checked-in, verify insurance and basic information is correct in the electronic care system, and update information if needed.
Alert appropriate staff members of guest and/or client arrivals in a timely manner.
Answer incoming calls using professional greeting that identifies that they have reached “Envision Unlimited Mental Health”, transfer/forward calls to appropriate staff members and provide correct contact information for other departments as needed.
Return messages, when appropriate, within 24 business hours.
Assist with calling clients to confirm appointments.
Provide basic and accurate information in-person and via phone/email.
Receive, sort and distribute daily mail/deliveries.
Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
Perform other clerical receptionist duties such as filing, photocopying, and faxing.
Collaborate with Intake Coordinator to ensure the completion of paperwork, financial registration, and other necessary documentation for clients arriving for Intake.
Maintain MH electronic care record’s document management by scanning client information and saving it to appropriate location as needed
Responsible for locking and unlocking building, setting/disarming the alarm (schedule varies).
Ensure reception area is tidy and presentable, with all necessary stationery and office supplies (e.g. pens, forms and brochures).
Other duties as assigned.
Perform duties and functions in accordance with all agency policies.
Maintain a professional attitude in conduct and in interactions with other staff, clients and outside personnel.
Maintain a clean and neat appearance and follow Envision Unlimited’s dress code.
Demonstrate conduct and behaviors consistent with agency mission and policies.
At all times, maintain a professional image and role as a representative of Envision Unlimited.
Adhere to all the Policies and Procedures of Envision Unlimited.
Inform Supervisor of any condition that impacts the safety and wellbeing of clients served. Seek assistance as necessary to mitigate risk. Seek out Supervision as needed
Maintain confidentiality according to the Illinois Mental Health code and Confidentiality Act at all times.
Respond sensitively to the diverse populations of the agency, including persons with disabilities and/or mental health issues.
Attend all meeting and trainings as requested by the Director and/or supervisor.
Arrive to work, meetings, and all work-related functions on time. Report any absence, tardiness, or schedule change to supervisor as soon as possible. Maintain appropriate attendance record using Paylocity.
Employees shall respect the diversity of all individuals (e.g., clients, co-workers, stakeholders) and refrain from any form of discrimination and/or harassment based on religious, marital, ethnic, racial, gender, sexual orientation, or other differences.
Employees share the responsibility of creating and maintaining a welcoming and supportive work environment.