Front Desk Receptionist

CC DERMATOLOGY MSO LLC•Warrenton, OR

2d•Onsite

About The Position

Summary The Front Desk Receptionist (Check-In / Check-Out) plays a critical role in delivering an exceptional patient experience in a dermatology clinic. This position is responsible for managing all aspects of the front office workflow, including patient check-in, check-out, scheduling, insurance verification, and financial collections. As the first and last point of contact, this role requires professionalism, efficiency, strong communication skills, and a consistently positive attitude. The Receptionist ensures smooth patient flow, accurate documentation, and compliance with all regulatory and practice standards.

Requirements

High school diploma or equivalent required
Minimum 1–3 years of medical front office or customer service experience preferred
Strong communication and interpersonal skills
Excellent organizational and multitasking abilities
Ability to work efficiently in a fast-paced, high-volume environment
Knowledge of medical terminology, insurance verification, and scheduling processes
Experience with EMR/practice management systems preferred
Strong attention to detail and accuracy in data entry and financial transactions
Maintain a professional appearance and demeanor at all times
Demonstrate honesty, integrity, and strong work ethic
Exhibit a “team-first” attitude with willingness to support clinic operations as needed
Ability to take direction and feedback from Practice Administrator and Physician leadership
Consistently reflect a positive, patient-centered attitude
Prolonged periods of sitting, standing, and computer use
Ability to perform repetitive tasks such as typing and phone use
Occasional lifting of up to 15 pounds
Fast-paced dermatology clinic with high patient volume
Frequent interaction with patients, providers, and staff
Exposure to confidential and sensitive information

Nice To Haves

Dermatology or specialty clinic experience strongly preferred

Responsibilities

Welcome patients, visitors, and vendors in a friendly, prompt, and professional manner
Direct patients appropriately and ensure a positive first impression
Ensure completion of all required documentation, including intake forms, consents, and sign-in procedures
Accurately enter and/or update patient demographics in the EMR system
Verify insurance eligibility, benefits, referrals, and authorizations prior to service
Maintain patient flow and communicate delays or issues to clinical staff
Ensure front office and waiting area are clean, organized, and ready for daily operations
Open and prepare the office for business each day; assist with end-of-day closing and security procedures
Greet patients at check-out and provide prompt, courteous assistance
Review provider orders and treatment plans to coordinate follow-up care
Schedule follow-up appointments based on provider recommendations
Enter patients into recall system (e.g., annual skin exams) when appointments are not scheduled
Process product sales and ensure proper documentation and dispensing
Maintain prescription logs accurately and daily
Create recall appointments (e.g., 3-week follow-up )
Collect all patient financial responsibilities, including co-pays, deductibles, coinsurance, and outstanding balances
Process refunds or apply credits as needed; communicate with billing department for approvals
Post charges daily once provider documentation is completed
Balance daily collections, reconcile deposits, and enter into Daily Net Revenue (DNR) tracking system
Prepare and complete daily bank deposits in accordance with practice policy
Maintain strict patient confidentiality in accordance with HIPAA regulations
Adhere to OSHA and all applicable healthcare compliance standards
Follow all company policies, procedures, and workflows
Provide excellent customer service with a positive, professional demeanor at all times
Utilize proper telephone etiquette, including call handling, holds, and message routing
Communicate effectively and work collaboratively with providers, leadership, and team members
Report broken equipment, safety hazards, or facility concerns to management promptly
Complete all assigned tasks within established timelines
Maintain regular attendance and punctuality (arrival required at least 15 minutes prior to clinic opening)
Perform additional duties as assigned