Front Desk Receptionist - Full-Time, Quarterly Bonus

Orthopedic ONE Surgery Center at Easton • Columbus, OH

1d • Onsite

About The Position

Orthopedic One Surgery Center at Easton is seeking a skilled and dedicated Front Desk Receptionist to join their state-of-the-art Orthopedic Ambulatory Surgery Center. This role is responsible for patient registration and coordinating reception-area activities, ensuring proper communication throughout the facility to maintain a positive patient experience. The position involves obtaining pertinent information for registration and documentation of patient identity, informing patients of financial responsibility, collecting out-of-pocket balances, and documenting information from patients for dissemination to appropriate departments. The receptionist will also communicate appropriate information to patients' families according to policies and procedures, maintain order and cleanliness of the front desk and reception area, compile patient medical records, and prepare patient identification paperwork.

Requirements

• Must possess exceptional customer service skills
• Excellent communication skills and capability to build a rapport with patients and their families
• Thrive in a fast-paced environment and work well under pressure
• Demonstrate reliability and consistent attendance to ensure workflow continuity and team support
• Available to cover early morning, opening shifts
• Ability to make decisions quickly and confidently
• Must be able to manage time and multitask effectively
• Outstanding problem-solving and organizational abilities
• A high school diploma/GED required

Nice To Haves

• Previous experience in a medical setting preferred
• A minimum of 2 years experience in a clerical role preferred

Responsibilities

• Responsible for patient registration and coordinating reception-area activities
• Ensure proper communication throughout the facility to maintain a positive patient experience
• Obtain pertinent information for registration and documentation of patient identity
• Inform patients of financial responsibility and collect out of pocket balances
• Document information from patients and ensures it is disseminated to appropriate departments
• Communicate appropriate information to patient's family according to policies and procedures
• Maintain order and cleanliness of the front desk and monitor reception area
• Compile patient medical records and prepare patient identification paperwork

Benefits

• Work-life balance
• Generous Quarterly Bonuses
• Medical
• Dental
• Vision
• Health Savings Accounts (HSA)
• Flexible Spending Accounts (FSA)
• Safe Harbor 401(k) Match
• Discretionary Profit Sharing
• Paid Time Off (PTO)
• Paid Holidays
• Performance-Based Annual Appraisals

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees