Front Desk Receptionist

Associa • Austin, TX

10d • Onsite

About The Position

Goodwin and Company is looking for a Front Desk Receptionist to join their team.

Requirements

• Requires a high school diploma or GED.
• Six to twelve months of related clerical or administrative support experience required.

Nice To Haves

• Associates degree preferred.

Responsibilities

• Become familiar with each association’s documents as they relate to your service role.
• Respond to phone calls, voicemails and emails- within 24 hours (Forward non-routine/urgent calls to Manager immediately).
• Work with the manager on violation letters as requested.
• Work with the ACC department communicating with homeowner when necessary for more information, updating homeowners of the status the application, etc.
• Draft and mail letters to parties as requested by CAM- 2 business days.
• Process community mailings; special notices, meeting notices, etc.- 2 business days.
• Electronically file community related documents via company platform- daily.
• Maintain/program entry gates directories- within 24 hours.
• Process entry gate opening and maintenance requests via company platform during regular business hours- within 24 hours.
• Process, maintain, program and distribute pool tags/keys/cards/fobs- within 24 hours.
• Rotate as Receptionist on scheduled basis.
• Assist CAM in preparation of Board meeting packets- as needed.
• Prepare and process Annual Meeting Notices- time sensitive, 3 business days.
• Prepare Annual Meeting materials; Welcome Packet and registration information- 2 days.
• Attend Board and/or Annual meetings with CAM(s) when necessary. May be required to take meeting minutes. Note: Meetings may be held in the evening after regular working hours- as needed.
• Maintain a current hardcopy and e-file community information sheet (hot sheet)- as needed.
• Complete miscellaneous tasks as requested for CAM support and assist in other large scale projects- as needed.
• Maintain community websites via company platform- as needed.
• Act as back-up for after-hours emergency contact. The CAM is the first point of contact- as needed per emergencies occur.
• Review, code and process invoices for payment of services – daily within 24 hours.
• Other Responsibilities- this list should not be considered to be all encompassing and is subject to change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED