Front Desk Receptionist

Kyndryl•New York, NY

3d•Onsite

About The Position

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world’s leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people—Kyndryls—that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. As a Front Desk Receptionist you will provide administrative and ancillary support at our corporate office in NYC. Your duties will include copy services, mail and distribution services, records retention, office reception, utility services and communication systems. Coordinates with necessary vendors to meet organizational needs.

Requirements

Proven background as an Front Desk or similar role, often with 2+ years.
Must be willing to work overtime as needed.
Proficiency in MS Office Suite (Word, Excel, PowerPoint), document management systems, and e-calendars.
Exceptional organization, time management, written/verbal communication, discretion, judgment, and attention to detail.
Proactive, professional, reliable, able to work independently, and maintain confidentiality.
Excellent oral and written English language skills
Flexibility to work outside standard business hours to address urgent requests or international time zones.
Handling sensitive and confidential information with absolute integrity.
Ability to thrive in fast-paced environments and pivot quickly during last-minute schedule changes.

Nice To Haves

Bachelor’s degree in Business or Communications is preferred but not required

Responsibilities

Welcome all employees and visitors, using name recognition to provide a personalized experience.
Manage building access via the Sharry system. Verify employee identities in the Kyndryl system and ensure requests comply with current access policies. Submit access requests through the onsite CBRE contact.
Direct visiting employees to their destinations and coordinate with internal hosts for external clients needing further assistance.
Ensure visitors without a working Kyndryl badge sign in and adhere to the Security Policy, including wearing a temporary badge.
Forward badge requests to the onsite CBRE contact.
Inform cleared visitors that a desk must be reserved in advance using the iOffice system.
Track two sets of restroom badges—one set at Reception and another with the Group President’s Executive Assistant. Notify onsite CBRE contact if any badge issues arise.
Ensure the lobby area remains clean and well maintained.
Maintain annual compliance with Kyndryl Security training, including protocols for panic alarms and suspicious communications or packages.
Coordinate and provide backup coverage for reception as needed.
Regularly check the coffee area in the lobby and work with onsite CBRE contact to resolve any issues.
Report any facility-related problems to the onsite CBRE contact.
Perform additional tasks as requested by Executives or Customers.
Process outgoing mail and packages using UPS CampusShip.
Receive mail and packages from the building messenger center, including USPS, UPS, FedEx, or other carriers/messenger services.
Maintain records of all packages and special handling letters using individual tracking numbers. Ensure appropriate parties sign for receipt of items.
Refer print issues to IT Executive Support, who provide first-level assistance, dispatch technicians for advanced problems, and handle orders for toner and parts.
RDC orders and supplies paper stock, which is maintained by IT Support.