Front Desk Receptionist

Oak Creek Terrace Nursing & Rehab Center•Kettering, OH

4d•Onsite

About The Position

As the Receptionist, you’ll be the first point of contact for our residents, visitors, and staff. Your friendly demeanor and excellent organizational skills will help ensure every interaction leaves a positive impression. You’ll handle calls, provide directions, and manage communication systems with professionalism and care.

Requirements

High school diploma or equivalent preferred
Excellent oral and interpersonal skills
Excellent organizational skills, attention to detail
Friendly, courteous, profession
Ability to work independently and as a part of a team in a fast paced, customer driven environment

Responsibilities

Responsible for answering and operating the telephone console, determining nature of calls and directing caller to appropriate individual or department.
Responsible for greeting, directing, and giving directions/information to visitors, guests, residents, sales representatives, employees, etc.
Responsible for operating the intercom and paging system, locating personnel as requested.
Must communicate emergencies, problems, or non-routine events to supervisor and/or appropriate personnel.
Must maintain a written communication log of events for each shift.
Communicate in a positive manner with team members, residents, families, visitors and vendors.
Adhere to facility policies and procedures, including infection control, safety, and HIPAA regulations.
Responsible for maintaining a calm, supportive and caring environment for residents and staff.
Responsible for complying with all safety and sanitation procedures including universal precautions.
Responsible for attending in-service programs, educational workshops and meetings as required by the facility and state.