Front Desk Receptionist

Gameday Men's Health - Centerville•Washington Township, OH

22d•$20 - $24•Onsite

About The Position

Gameday Men's Health Centerville is a men's hormone health clinic specializing in testosterone replacement therapy, peptide therapy, medical weight loss, and ancillary men's health services. We operate in a man-cave environment — leather club chairs, flat screens, and a team that genuinely cares about helping men feel their best. We run a tight, high-performing operation with a recurring membership model that keeps patients engaged for the long term. We are in an active growth phase, and we are building the team around people who take ownership, hold standards, and show up every day with the right attitude. We are looking for a Front Desk Rockstar who wants to own the entire non-clinical patient experience — not just answer phones. This role is the first impression every patient gets and the last thing they experience before they leave. You own new patient leads, scheduling, billing, and the day-to-day administrative engine that keeps the clinic running smoothly. This is not a quiet, sit-and-wait front desk job. You are the hub the entire clinic runs through — patients, the clinical team, vendors, and the owner all rely on you to keep things moving. If you like fast pace, own your lane without being told twice, and want a role with real growth potential as the clinic scales, this is it.

Requirements

Strong computer literacy — comfortable running multiple systems at once, including scheduling, patient records, and billing platforms
Excellent written communication — text-based patient communication is a daily, high-volume part of this role
Strong organizational and multitasking abilities in a fast-paced environment
Discreet and professional — this is a medical environment handling sensitive health information

Nice To Haves

Experience with billing or payment processing preferred
Experience with CRM or patient communication platforms — lead management, pipeline tracking — a plus

Responsibilities

Greet patients and manage check-in/check-out
Answer phones and respond to texts and emails same day
Schedule, confirm, and manage all appointments
Field new patient inquiries and manage the lead pipeline
Run patient retention touchpoints per the retention cadence
Own billing including process payments, resolve declined payments same day
Maintain accurate patient records across our scheduling and patient management systems
Manage patient intake forms and data accuracy
Support vendor coordination and day-to-day operational needs