Front Desk Receptionist

City of Edmonds • Frances Anderson Center, WA

3d • Onsite

About The Position

Under general supervision, performs basic customer service functions to assist Parks and Recreation customers; greeting facility guests, assisting with program registrations, processing facility rentals and answering questions about recreation classes, rental facilities, and events; collecting fees and providing receipts for classes and drop-in use and monitoring facility use to include securing building during evening and weekend shifts. New hires generally start between $19.99 and $22.05. Placement within the position's full wage scale is based on qualification and professional experience. The full wage scale for this position is based on: Hourly Pay Grade H-8. Between $19.99 and $24.31 per hour. Schedule: Less than 20 hours per week. Hours are variable including evenings and some Saturdays.

Requirements

• High School Diploma/GED Certificate and one year of office clerical experience that includes extensive public contact.
• An equivalent combination of education, training and experience which allows the incumbent to successfully perform the essential functions of the position may also be considered.
• Principles of customer service and public relations.
• Interpersonal skills using tact, patience, and courtesy.
• Proper telephone and email etiquette.
• Effective communication techniques.
• Modern office procedures, methods and equipment including computers and computer applications sufficient to perform assigned work; specifically, Microsoft Office 365 programs and registration and rental software.
• Policies and objectives of assigned program and activities.
• Communicating effectively in English.
• Consistently providing quality customer service.
• Record-keeping techniques.
• Performing clerical duties in support of an assigned office.
• Answering telephones and greeting the public courteously.
• Operating office equipment including but not limited to computers, calculators, scanners, and copiers.
• Accurately applying basic math functions.
• Understanding and following instructions/directions.
• Maintaining records according to department policy and local regulations.
• Observing health and safety regulations.
• Establishing and maintaining cooperative and effective professional relationships.
• Successfully completing work duties independently or as part of a team.
• Remaining calm and professional in stressful situations.
• Effective prioritization and shifting priorities as needed.
• Neatness and organization.

Responsibilities

• Performs various clerical duties including answering telephones and greeting visitors, providing information in person, on the telephone and/or referring to appropriate personnel.
• Receives/processes registration and rental fees and provides refunds according to established procedures; prepares receipts and deposits as appropriate.
• Operate office machines including computers, copiers, calculators and other office equipment as assigned.
• Monitor facility use as needed including securing building during evening and weekend shifts.
• Performs a variety of special duties, projects or activities of assigned department.
• Understand and follow current recreational department procedures.
• Performs work during evenings and on weekends and holidays as needed.
• Performs other related duties as assigned that are within the scope of this position classification.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED