Front Desk Receptionist- Hagerstown, MD

Anne Arundel Dermatology•Hagerstown, MD

5d•Onsite

About The Position

We’re hiring a Front Desk Receptionist to join our outpatient dermatology practice in Hagerstown, MD. This role plays an important part in creating a positive patient experience while supporting the day-to-day administrative operations of the office, including patient check-in and check-out, scheduling, payments, insurance information, and maintaining accurate patient records. Must be able to start as early as 7am. Founded 50+ years ago with a mission to provide the highest quality and full spectrum of medical, surgical, and esthetic skin care services to each and every one of its patients, Anne Arundel Dermatology has assembled the finest group of dermatologists in the Mid-Atlantic and Southeastern states. With 300+ clinicians and 110+ locations in 7 states, we’re thriving, growing, and looking to add talented individuals to our team!

Requirements

Excellent customer service and communication skills.
Strong attention to detail, organization, and time management.
Ability to manage multiple tasks in a fast-paced environment.
Knowledge of HIPAA standards.
Comfortable using multi-line phone systems and standard office equipment.
Ability to work effectively both independently and as part of a team.
High school diploma or GED required.
At least 2 years of experience in a customer-facing or customer service role required.

Nice To Haves

Experience using electronic medical records (EMR/EHR) preferred.
Flexibility to travel to and provide coverage at nearby practice locations as needed.
1-3 years of recent experience as a Medical Receptionist in a clinical or surgical setting preferred.
Previous dermatology experience preferred.

Responsibilities

Greet patients in a pleasant and professional manner.
Screen calls, schedule appointments, and coordinate referrals.
Take accurate and concise phone messages.
Enter complete patient demographics when scheduling appointments.
Review patient charts to ensure required information and signatures are complete.
Check patients in and out.
Monitor patients in the reception area and communicate with them as needed.
Collect patient payments.
Update product inventory and fulfill inventory orders.
Run end-of-day reports and balance payment totals when assigned closing duties.
Distribute incoming reports and correspondence to patient charts.
Ensure phone messages, faxes, and interdepartmental communications are addressed in a timely manner.
Treat patients with dignity, empathy, and professionalism.
Assist other staff as needed.
Perform other duties as assigned by management.

Benefits

Medical, Dental & Vision insurance – effective 1st of the month after date of start
Short-term and long-term disability
Voluntary life (employee, spouse, and child)
Critical Illness
Hospital Indemnity – Effective the 1st of the month following date of hire
Company provided Basic Life/AD&D insurance
Paid time off
Paid holidays
Retirement Savings account
Employee discount on cosmetic services and products